BWB Counter Staff Coordinator - NOC 65201

Air North; Whitehorse; On-site; CAD 60,000 - 80,000; Full time

Job summary

A regional airline located in Whitehorse, Yukon, is seeking a Counter Staff Coordinator to oversee the daily operations of the catering department. The successful candidate will be responsible for managing counter staff, ensuring compliance with food safety regulations, and maintaining inventory levels. This role requires a strong customer service focus, leadership capabilities, and the ability to lift heavy items. The company offers a permanent full-time position with additional benefits, including flight perks for employees and their families.

Benefits

Flight benefits – international and domestic for you and your family

Opportunities for advancement

Employer paid health & dental options

Group RRSP investment options

Qualifications

• Three years of experience in the hospitality industry or knowledge of foodservice operations.
• Valid Class 5 Driver’s License with a clean abstract and own vehicle.
• Food Safe Level 1 certificate is an asset.
• Ability to lift up to 70 pounds repeatedly.

Responsibilities

• Lead and plan operational activities of counter staff.
• Ensure compliance with the Canadian Consumer Packaging and Labeling Act.
• Evaluate sales data and monitor inventory levels.
• Maintain cleanliness and organization of the dining area.

Skills

Customer service skills

Inventory management

Team leadership

Food safety knowledge

Education

Minimum Grade 12 diploma or equivalent

Tools

HACCP compliance

Job description

Whitehorse, YT

Wage: $26.00

Status: Permanent Full-Time (35-40 hours per week)

Location: Whitehorse, Yukon

The Counter Staff Coordinator reports to the Supervisor and Manager of the Catering department. The incumbent will be responsible to lead and plan operational activities associated with counter staff in line with Black Wolf Bistro procedures and policies. This position will oversee daily operations and monitor counter staff while maintaining a positive and professional demeanor. Additionally, the incumbent will be responsible of coordinating the operation of the Black Wolf Bistro Vending machine.

Why work for us?

• Flight benefits – international and domestic for you and your family!
• Opportunities for advancement in your career
• Employer paid extended health & dental options
• Group RRSP investment options

Duties and Responsibilities:

• Ensure that all products are displayed correctly and the food labelling follows the Canadian Consumer Packaging and Labeling Act.
• Responsible of ordering of supplies and monitor inventory levels and coordinate restocking to minimize outages and maximize sales opportunities.
• Evaluate sales data, generate reports, and update records to monitor product performance and sales trends, offering insight for inventory management decisions.
• Monitors department emails, ensuring that supply orders or messages are answered promptly.
• Ensures that the counter staff maintains cleanliness and organization of the counter, display cases, and dining area.
• Maintain equipment, send appropriate notifications when repairs are needed through internal reporting system
• Provides the supervisor with updates and feedback regarding employee performance and attendance.
• Oversees daily HACCP entries including receiving, cooking, and cooling temperatures
• Ensure daily meal production follows daily specifications and quantities, and reduces food waste
• Reviews and compares waste sheets and prep levels to ensure accuracy and minimize waste. Monitor waste records and prep levels to ensure accuracy and reduce waste
• Monitor deliveries by recording any shorts or deficiencies and reporting them to the Catering Supervisor
• Conduct all interactions in a positive, customer-service focused approach when helping customers and/or communicating with fellow team members
• Provide encouragement and guidance to fellow staff members
• Collaborate with other team leaders to foster the growth and development of the bistro project

Qualifications/Conditions of Employment

• Minimum Grade 12 diploma or equivalent
• Valid Class 5 Driver’s License with a clean abstract and the incumbent must have their own vehicle for commuting.
• Three years if experience in the hospitality industry or knowledge of the foodservice operations.
• Food Safe Level 1 certificate an asset
• Must be able to obtain a Restricted Area Identification Card (RAIC) and submit the required documents within a specified timeline.
• Must be physically fit (able to bend, kneel, crawl, stoop, climb, and lift up to 70 pounds repetitively)
• Previous leadership experience and asset
• Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada

How to Apply:

Please submit your resume and cover letter to the Human Resources Department.

At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.

We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.

Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!