Business Systems Expert

Transat AT; Montreal; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading travel and tourism company in Montreal is seeking a candidate for a full-time role involving project implementation and application support. The ideal candidate will have over eight years of experience in the leisure travel sector and strong skills in business processes and systems integration. Fluency in both French and English is required. This position supports a remote work model and fosters inclusivity in the workplace.

Qualifications

• At least eight years of experience in the leisure travel sector.
• At least five years in an application support position.
• Knowledge about the tour operator and airline business model.
• Fluency in French and English required.

Responsibilities

• Develop and maintain an interdisciplinary outlook on business functions.
• Create implementation plans for support teams integrating changes.
• Analyze operational data to recommend process improvements.
• Act as a communication agent and facilitate change management.

Skills

Project implementation

Application support

GDS expertise

Influencing skills

Microsoft Office 365

Education

Bachelor's degree in a relevant field

Job description

Overview

Business implementation of projects and initiatives that impact Transat\'s value chains providing support for teams across the organization as they optimize the use and integration of core business systems in daily operations.

Responsibilities

• Develop and maintain an interdisciplinary outlook on business functions and process flow (value chains); summarize and explain the relationships between the systems and business practices.
• Create implementation plans for the business component support teams as they integrate changes and provide recommendations during assessment of takeover and management activities.
• Work closely with business partners and IT teams (sponsor key users solution architect project manager) to confirm that the selected solutions are adapted to current operations and support users.
• Implement measures to analyze operational data, identify gaps, and recommend improvements that will optimize processing and increase automation.
• Write and review procedures, ensure knowledge transfer to trainers, and coach users training them as necessary.
• Work with managers (decision-makers), directors, and users to identify the impact of changes on day-to-day activities.
• Act as an agent of communication and change management by regularly sharing information and encouraging exchanges between the various teams.
• Develop testing plans and oversee the UAT testing phase with key users and IT teams.

Qualifications

• Bachelors degree in a field relevant to project implementation.
• At least eight years of experience in the leisure travel sector and at least five years in an application support position.
• Knowledge about the tour operator and airline business model.
• Expertise in project-oriented work.
• GDS expertise desired.
• Strong influencing skills.
• Ability to host workshops and obtain a consensus from a group.
• Knowledge of quality control tools and office software applications (Microsoft Office 365).
• Oral and written fluency in French and English.
• A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English both orally and in writing with colleagues, customers and other stakeholders in Quebec, the rest of Canada and internationally.

Additional Information

Employment Equity

At Transat we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation please contact us in order to work together in meeting adequately your needs.

Remote Work : Yes

Employment Type : Full-time

Key Skills : Design Engineering, Corporate Communications, ABB, Bpcs, Application Support

Experience : years

Vacancy : 1