Business Systems Engineer

IGM US Holdings, Inc.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A technology platform provider in Toronto is seeking a Business Systems Administrator to optimize core systems like Salesforce and Microsoft 365, automate processes, and support data-driven decision-making. The ideal candidate has 1-3 years of experience in a B2B environment, excellent analytical skills, and the ability to manage ambiguity in a dynamic setting. This role offers an exciting opportunity to influence system efficiency and scalability.

Qualifications

• 1–3 years of experience administering enterprise SaaS tools in a B2B environment.
• Experience with process automation and low-code/no-code configuration tools.
• Familiarity with identity and access management systems (e.g., Okta, Azure AD).

Responsibilities

• Administer and optimize core systems like Salesforce, HubSpot, and Microsoft 365.
• Design and build automations for process improvement.
• Develop dashboards and reports for performance visibility.

Skills

Microsoft 365 Administration

Process Automation

Analytical Skills

Problem Solving

Communication Skills

Collaboration Skills

Education

Microsoft 365 Administrator Certification

Tools

Salesforce

HubSpot

Jira

Microsoft Power Automate

Job description

About Gravity

Gravity is the platform public agencies use to manage budgeting, automate financial reporting, and meet compliance with confidence. From Annual Comprehensive Financial Reports (ACFR) to Budget Books to GASB disclosures, we give teams the tools to move faster, work smarter, and build public trust.

About the Role

We’re looking for a Business Systems Administrator who can balance technical expertise with strategic thinking.
You’ll be responsible for administering and improving our key business platforms — including Salesforce, Microsoft 365, HubSpot, and Jira — while supporting cross-functional teams and implementing scalable automation to streamline operations.
This is a highly cross-functional, hands‑on role where you’ll collaborate with business leaders in Sales, Marketing, Services, Finance, and Operations to design systems and workflows that drive growth and efficiency.
You’ll thrive in a dynamic, fast‑changing environment and enjoy translating business needs into effective, data‑driven systems solutions.

What you’ll do

• Administer and optimize core systems: Configure, maintain, and support Salesforce, HubSpot, Jira, and Microsoft 365 to ensure reliability, scalability, and data accuracy.
• Automate processes: Design and build automations and workflows using Salesforce Flow Builder, Microsoft Power Automate, and other low‑code tools to eliminate manual work and improve efficiency.
• Integrate tools and data: Connect CRM, marketing, and finance systems through APIs and integration platforms to create a unified data ecosystem.
• Support data‑driven decisions: Develop dashboards and reports across Salesforce, HubSpot, and BI tools to deliver visibility into performance and operations.
• Manage IT operations: Oversee device provisioning, software licensing, and IT asset inventory; support employee onboarding/offboarding and provide responsive IT assistance.
• Ensure governance and security: Maintain user roles, permissions, and compliance standards across all platforms, including identity management systems like Okta or Azure AD.
• Collaborate with stakeholders: Partner with business leaders to identify inefficiencies, document requirements, and translate business goals into scalable technical solutions.
• Evaluate and scale systems: Collaborate with cross‑functional stakeholders to assess, implement, and optimize new tools as the company grows.
• Document and enable: Create and maintain clear documentation of systems, workflows, integrations, and best practices to support adoption and continuity.

What you’ll bring

• Microsoft 365 Administrator Certification
• 1–3 years of experience administering enterprise SaaS tools in a B2B environment
• Experience with process automation and low‑code/no‑code configuration tools
• Strong analytical and problem‑solving skills; able to translate business requirements into practical solutions
• Familiarity with identity and access management systems (e.g., Okta, Azure AD)
• Excellent communication and collaboration skills — comfortable working directly with business leaders to prioritize and execute initiatives
• Proven ability to manage ambiguity and adapt quickly in a startup environment

About you

• You’re proactive and thrive in a fast‑moving, collaborative environment.
• You love simplifying complex systems and automating repetitive work.
• You’re as comfortable configuring a workflow as you are discussing business process design.
• You take ownership, communicate clearly, and focus on delivering impact.
• You’re curious, adaptable, and excited to help shape how Gravity scales its business systems foundation.