Business Systems Analyst - Guidewire (Policy Center)

CAA Club Group; Vaughan; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Rewards & discounts

Pay-for-performance

Competitive benefits

Job summary

CAA Club Group is seeking an experienced Business Systems Analyst with a focus on Guidewire PolicyCenter to join our Ontario team. You will lead requirements gathering, translate business needs into user stories, and collaborate with product owners, developers, QA, and SMEs.

Responsibilities include workshop facilitation, data mapping, testing support, cloud migration readiness, and delivering governance documentation. Prior Guidewire certification and cloud experience are preferred.

Qualifications

• Experience with Guidewire PolicyCenter implementations, enhancements, integrations, or production support.
• Strong understanding of property and casualty insurance processes including policy lifecycle, underwriting, rating, and renewals.
• Experience creating business requirements, user stories, acceptance criteria, use cases, and data mapping documents.

Responsibilities

• Lead requirements gathering, analysis, and documentation for Guidewire initiatives.
• Facilitate workshops and discovery sessions with business and technology stakeholders.
• Translate business needs into user stories, requirements, and process flows.
• Support PolicyCenter enhancements, cloud migration readiness, and production support.
• Analyze current and future state processes, identify gaps, and propose solutions.
• Collaborate with product owners, development teams, QA, and SMEs to ensure delivery as intended.
• Support Agile ceremonies including backlog refinement, sprint planning, and demos.
• Assist QA with test case review, UAT coordination, and defect triage.
• Prepare status updates and governance documentation.

Skills

Guidewire PolicyCenter experience

Insurance domain knowledge

Agile delivery

Stakeholder management

Documentation & requirements

UAT & testing support

Cross-functional collaboration

Communication & facilitation

Tools

Guidewire PolicyCenter

Guidewire Cloud

JIRA

Confluence

Job description

About Us

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.

About Us

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.

Who We Are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

• At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Position Details

What You Will Do

• Lead requirements gathering, analysis, and documentation for Guidewire PolicyCenter initiatives
• Facilitate workshops, discovery sessions, interviews, and walkthroughs with business and technology stakeholders
• Translate business needs into clear user stories, business requirements, functional specifications, process flows, data mapping documents, and acceptance criteria/use cases
• Support PolicyCenter enhancements, integrations, cloud migration readiness, remediation activities, and production support initiatives
• Analyze current-state and future-state processes, identify gaps, assess impacts, and recommend practical solutions aligned with business objectives
• Work closely with product owners, development teams, QA, architecture, and business SMEs to ensure requirements are understood and delivered as intended
• Support Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, demos, retrospectives, and release planning activities
• Assist QA teams with test scenario review, test case validation, UAT coordination, defect triage, and business sign-off activities
• Track risks, issues, dependencies, and requirement changes, ensuring timely escalation and clear communication with stakeholders
• Prepare clear documentation, status updates, presentations, and leadership-ready summaries as required

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• 8 years of experience as a Business Systems Analyst, with a focus on Guidewire-related work for at least 5 years
• Hands-on experience with Guidewire PolicyCenter implementations, enhancements, integrations, or production support
• Strong understanding of property and casualty insurance processes, including policy lifecycle, underwriting, rating, endorsements, renewals, cancellations, and related downstream impacts
• Experience creating business requirements, user stories, acceptance criteria, use cases, process maps, data mapping documents, and traceability documentation
• Strong experience working in Agile delivery environments using tools such as JIRA and Confluence
• Ability to work with cross-functional teams including business stakeholders, developers, QA, architects, vendors, and support teams
• Strong analytical, problem-solving, communication, facilitation, and stakeholder management skills
• Experience supporting testing activities, UAT, defect management, and production validation
• Guidewire certification in PolicyCenter or Insurance Suite Analyst preferred
• Experience with Guidewire Cloud implementations, cloud migration readiness, archive/purging, or remediation initiatives preferred
• Knowledge of integrations, APIs, data mapping, payment platforms, document generation, or downstream insurance systems preferred
• Experience with rating, pricing, forms, underwriting rules, transactions, renewals, cancellations, or policy servicing preferred
• Experience preparing executive-level updates, dashboards, delivery summaries, and governance documentation preferred

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.