Business Systems Analyst - Consultant

Apex Systems; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading IT services provider is seeking a Business Systems Analyst - Consultant in Toronto. This role involves complex analytical demands, facilitating discussions, and providing recommendations for a top five bank in a hybrid work model. Candidates should possess at least 5 years of experience and a relevant degree. Extensive involvement in requirements management and agile methodologies is essential.

Benefits

Comprehensive benefits package

401K with company match

Employee Assistance Program

Qualifications

• 5+ years of experience as a Business Systems Analyst.
• Knowledge of banking business, technical systems and processes.
• Experience delivering long term multi-phase projects.

Responsibilities

• Provide sophisticated analysis of complex business information.
• Facilitate and lead discussions for requirement gathering.
• Document all artifacts of the requirement management process.

Skills

Requirements Management

Data Analysis

Technical Systems Knowledge

Agile Methodologies

Communication

Problem Solving

Education

University degree in Computer Science or related field

Tools

JIRA

Confluence

MS Access

Excel

Job description

Job# : 3012104

Job Description :

Business Systems Analyst - Consultant

Apex Systems is a global IT services provider and our consulting practice has an opening for a Business Systems Analyst - Consultant who will be responsible for the solution requirements for multiple retail and sales applications as the product owners in an agile environment for a Top Five Bank.

Client : Big 5 Bank

Location : Hybrid Downtown Toronto, Ontario

Terms : 6 Month Rolling Contract, Strong possibility of extension or converting fulltime based on project budget & candidate performance.

Application Process : PleasesendyourresumeinWordformatandyourcompletedskillsmatrixtoBethandreference Business Systems Analyst - Consultant

What You’ll Be Doing :

You will be a member of the Business and technology stakeholders, BAU teams, and project teams in Pega CoE As a Business Systems Consultant, you are responsible within a matrix environment to provide sophisticated analysis of considerably complex business / function information and provide comprehensive recommendations / proposals to management including executives, clients and business leaders.

• Create organized and professional presentation materials for clients and senior executives
• Present recommendations in a logical, concise and influencing manner.
• Facilitate and lead discussions as required, preparing documentation to record discussion and follow-up actions.
• Develop, implement, and enforce operation processes, guidelines and best practices that support the governance of program level solution requirements.
• Initiate medium to high complexity projects either as the sole BA or as a member of a team of BA’s.
• Provide expert consulting services to a team of up to 20 members at various levels from other functional areas across SBU’s
• Research existing policies, procedures, methodologies and systems that support the current state and system and identify changes needed to support revised processes. Work with business and process engineering to identify and build process improvements into design.
• Lead requirement gathering and JAD sessions with Stakeholders, to capture the requirements and specifications. Using negotiating and facilitation skills, resolve issues across competing segments and channels to arrive at solutions that meet the needs of all stakeholders. Actively manage client expectations
• Document all artifacts of the requirement management process: business process models, use case models, functional requirements (use cases), non functional requirements, process flows (activity and sequence diagrams), data elements, translation files, business rules, etc. Obtain signoff for all Requirement Management deliverables. Works with the other Business Systems
• Consultants / Analysts to ensure adherence to the Requirements Management Process and that work produced is of the highest quality. Work to provide continuous improvement of and ensure high level of quality in all deliverables, processes and procedures.
• Work with the User Interface Designer to ensure use cases are supported by required user interfaces, so that use cases and interface documents can be presented to clients as a cohesive unit. Provide input into the deliverables of the user experience team and provide assistance in the completion of UI documentation (as required).
• Support the Development, Testing and Implementation teams through Construction and Implementation phases of the SDLC, by conducting walkthroughs of requirements, providing clarification and facilitating issue resolution. Provide signoff of deliverables of Development, Testing and Implementation (eg Software Design Document, Test Plan / Test Cases / Training Plan / Communications etc.)
• Within individual projects, ensure that client expectations are met and managed; resolve client issues before they become problems.

Must Haves :

• 5+ years of experience as a BSA
• University degree in Computer Science, Information Technology, and / or Engineering
• Knowledge of banking business, technical systems and processes
• Experience delivering long term multi-phase projects across multiple business and technology units
• Extensive experience with all aspects of Requirements Management: business process modeling / engineering, use case modeling, use case specifications, functional and non-functional requirements.
• Experience with formal development and agile delivery methodologies including exposure to UML, Object Oriented Methodology, and programming
• Coordinate between design, development and QA teams for each project
• Highly effective in data analysis, modeling, reporting, and manipulation in MS Access and Excel macros
• Organization, high level critical thinking, and has a solution oriented mind set – root / cause analysis
• JIRA
• Confluence

Nice to Have :

• Pega
• Retail and Digital Banking experience
• Background in development experience since this is the tech team

Soft Skills :

• Ability to build relationships, work collaboratively, and resolve problems with people at all levels in the organization, across lines of business and with third party vendors; experience interacting with senior and executive members of the organization.
• Required to operate under intense time pressures and over extended periods of time, a high degree of commitment to excellence is expected.
• Expected to operate with considerable independence in setting priorities and assessing issues.
• Flexible, able to manage changing priorities
• Handle situations under pressure

Apex Systems is a world‑class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview : Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses / books / seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.