Business Support Coordinator

ValGenesis; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading digital validation platform provider in Toronto is seeking a Business Support Coordinator to manage office operations and assist in finance tasks. The role requires 3+ years of experience, exceptional customer service skills, and a detail-oriented mindset. This hybrid position involves working in the downtown office 3 days a week and offers opportunities for contribution to a collaborative team environment.

Qualifications

• 3+ years of experience working in a fast-paced business environment.
• Friendly and enthusiastic, with a can-do attitude.
• Self-directed, highly efficient, detail-oriented problem solver.
• Exceptional customer service skills and effective communication.

Responsibilities

• Manage workplace experience and relationships with vendors.
• Coordinate employee travel and assist with expense reports.
• Plan and execute office events and meetings.
• Maintain a safe and healthy work environment.

Skills

Customer service skills

Communication

Detail-oriented

Problem-solving

Job description

ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle.

Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.valgenesis.com/about

The Business Support Coordinator will be responsible for keeping our Toronto office operating efficiently and at scale while also being thoughtful and ensuring the best possible experience for our team and guests. In this role you will also support our Finance and Accounting department with day-to-day admin tasks and help with travel arrangements as needed.

This is a hybrid position based in Toronto, ON. The successful candidate lives in Toronto and will commute to our downtown Toronto office 3 days per week.

What You’ll Do:

Business Support

• Act as the main point of contact for the Toronto & Santa Clara office, managing the workplace experience.
• Manage relationships with building management, cleaning staff and other office / company vendors.
• Manage office inventory and expenditures, track office expenses, and reconcile credit cards.
• Coordinate employee travel; organising flights and accommodations while assisting with expense reports.
• Order, track inventory and stock office supplies, snacks, IT equipment and swag.
• Proactively seeks ways to streamline office processes and leverage best practices
• Plan and execute office events that build a sense of community and engagement
• Plan and execute onsite and offsite meetings including executive meetings
• Ensure that the kitchen is reset each day, including loading/unloading dishwasher, restocking supplies and ensuring that the cleaning team has completed their tasks

Compliance

• Uphold security protocols and manage office access for employees and visitors
• Send and track equipment agreement documents to ensure compliance.
• Maintain a safe and healthy work environment by staying current with local health and safety requirements, emergency preparedness plans, first aid kits and compliance signage

Employee Lifecycle

• Participate in the on-boarding process for North American new hires, ensuring they have what they need to be successful
• Maintain an up-to-date inventory of office equipment (computers, monitors, accessories, etc.).
• Coordinate ordering and distribution of equipment for new hires.
• Manage office inventory and expenditures, track office expenses, and reconcile credit card.
• Manage travel program and assist employees with travel related questions

Finance

• Support in accounting issues
• PO creation and vendors invoices booking
• Support for invoice

Requirements

• 3+ years of experience working in a fast-paced business environment
• Friendly and enthusiastic, can-do attitude
• Self-directed, highly efficient, detail-oriented problem solver
• Exceptional customer service skills and effective communication both written and verbal.

We’re on a Mission

In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard.

Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations.

The Team You’ll Join

Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission.

We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done.

We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward.

We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader.

How We Work

Our hybrid schedule is 3 days per week, within a reasonable commuting distance to our Toronto office. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company.

ValGenesis is an equal‑opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best‑qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.