Business Support Analyst - On-site Contract (8 months)

Brainhunter Systems Ltd; Toronto; On-site; CAD 28,413 - 40,467; Full time

Job summary

A leading consulting firm is seeking a Business Support Analyst for an 8-month contract in Toronto, ON. This on-site position requires 3-5 years of related experience and excellent communication skills. Responsibilities include liaising with stakeholders, managing customer inquiries, and improving processes. Ideal candidates will possess a college diploma, analytical skills, and experience with Zendesk. Interested applicants should send their updated resume to the provided email.

Qualifications

• 3 – 5 years of related experience.
• Passion for customer satisfaction excellence.
• Prior experience with call centre technology is beneficial.

Responsibilities

• Provide excellent service to customers while adhering to policies.
• Respond to complex customer inquiries and complaints.
• Participate in meetings to present trends and suggestions for improvement.

Skills

Excellent oral and written communication skills in English

Customer service expertise

E-commerce experience

Analysis and reporting skills

Microsoft Office skills (Excel, Word, Access)

Zendesk experience

Teamwork capability

Excellent organizational skills

Education

College diploma or post-secondary education

Tools

Zendesk

Microsoft Office (Excel, Word, Access)

Job description

A leading consulting firm is seeking a Business Support Analyst for an 8-month contract in Toronto, ON. This on-site position requires 3-5 years of related experience and excellent communication skills. Responsibilities include liaising with stakeholders, managing customer inquiries, and improving processes. Ideal candidates will possess a college diploma, analytical skills, and experience with Zendesk. Interested applicants should send their updated resume to the provided email.