Business Success Manager, Fleetway

J.D. Irving, Limited; Dartmouth; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established company in Dartmouth seeks a Business Success Manager to ensure client satisfaction and successful IT product delivery. The role entails building relationships with federal and provincial clients while managing IT systems and operations. Candidates must possess a relevant undergraduate degree and significant IT experience, alongside strong leadership skills. This position requires an on-site presence and aims to align technology offerings with client needs.

Qualifications

• 5+ years of IT experience.
• Progressive leadership experience.

Responsibilities

• Building and maintaining relationships with customers to understand their goals, challenges, and expectations.
• Overseeing the management of IT systems, infrastructure, and operations to ensure efficiency and reliability.
• Leading and managing IT teams, including hiring, training, and mentoring staff.

Skills

Leadership

Customer Relationship Management

IT System Management

Education

Undergraduate degree in Engineering, Business, or Computer Science

Tools

Business Relationship Management Certification

PROSCI Certified Change Practitioner

Job description

This role will be responsible for ensuring the success and satisfaction of our Fleetway organization. Serving federal government (Navy, Coast Guard, Transport Canada), provincial government, and commercial clients in the marine, oil & gas, and other industrial sectors, Fleetway offers comprehensive capabilities in engineering, design drafting, technical services documentation and publication management, integrated logistics support, and project management services.

This role involves building and maintaining strong relationships, understanding clients' business needs, and working to ensure that the IT products or services provided meet those needs effectively.

The Business Success Managers are the primary point of contact, providing support, addressing concerns, and working to maximize the value of technology with business objectives. Strategic engagement may be necessary depending on the account's characteristics.

All successful applicants must meet requirements for the Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

This role requires on-site presence.

Qualifications:

• Undergraduate degree in Engineering, Business, or Computer Science
• 5+ years of IT experience
• Progressive leadership experience

Assets:

• Business Relationship Management Certification
• PROSCI Certified Change Practitioner

Responsibilities:

• Building and maintaining relationships with customers to understand their goals, challenges, and expectations.
• Overseeing the management of IT systems, infrastructure, and operations to ensure efficiency and reliability.
• Leading and managing IT teams, including hiring, training, and mentoring staff.
• Serving as an advocate for customers within the company, ensuring their needs are understood and addressed.
• Providing guidance and support to customers in using the company's products or services effectively.
• Providing management and oversight of technology projects, ensuring they are delivered on time and within budget.
• Monitoring satisfaction and identifying opportunities for improvement.
• Collaborating with internal teams to ensure business partner success.
• Communicating with business partners to provide updates, gather feedback, and address any issues or concerns.
• Identifying opportunities for leveraging enterprise products or services that align with the business partners' needs and goals.
• Communicating the value of IT initiatives and achievements to the organization's leadership and stakeholders.