Business Strategic Insights – Retail Deposits Lead

Manulife; Toronto; Hybrid; CAD 74,000 - 123,000; Full time

Benefits offered by this job

Incentive programs

Retirement savings plans

Generous paid time off

Job summary

Manulife Bank is seeking a Business Strategic Insights Lead to drive deposit portfolio performance through analytics, strategic analyses, and executive-ready presentations. You will collaborate with Sales, Product, Treasury, and Analytics to shape growth initiatives and ensure regulatory alignment.

The role emphasizes quantitative modelling, scenario planning, and presenting clear narratives to senior stakeholders in a hybrid Toronto-based setting.

Qualifications

• Post-secondary degree in Business, Economics, or Mathematics.
• 3–5 years experience as a Business Analyst or in strategy consulting.
• Strong ability to translate data into executive-level insights.

Responsibilities

• Develop analytics frameworks to assess deposit portfolio performance (balance trends, rate sensitivity, product mix).
• Produce strategic analyses and business cases for growth and new product opportunities.
• Translate complex data into decision-ready insights for senior leadership.

Skills

Excel

Power BI

Strategic thinking

Executive communication

Cross-functional collaboration

Mathematics

Education

Post-secondary education in Business, Economics, or Mathematics

Tools

SQL

Python

Jira/Confluence

Job description

Reporting to the AVP, Head of Portfolio Data & Analytics, the role of Business Strategic Insights [Retail Deposit] Lead will support aspects of Manulife Bank’s Deposit product success including strategic positioning, system enhancements, sales generation and retention improvement. This role will work closely with the Sales and Product teams, Treasury, as well as other supporting organizations. The candidate will leverage best practices in business analysis, strategic consulting and reporting working within the Data & Analytics team. The ideal candidate will have a strong background in business knowledge, mathematics, and banking.

Position Responsibilities:

Individual Responsibilities

• Develop and maintain analytical frameworks to assess deposit portfolio performance, including balance trends, rate sensitivity, product mix, and customer segmentation (40%)
• Produce independent strategic analyses and business cases to support deposit growth initiatives, new product opportunities, and competitive positioning (20%)
• Translate complex data into clear, decision-ready insights and executive-level presentations for senior leadership and business stakeholders (20%)
• Monitor macroeconomic conditions, interest rate movements, and competitive landscape to proactively identify risks and opportunities for the deposit business (10%)
• Partnership with the reporting and analytics team on design and maintenance of deposit performance dashboards and reporting tools, ensuring timeliness and relevance (5%)
• Independently scope and execute strategic projects from problem definition through to recommendation and implementation support (5%)
• Maintain a strong understanding of relevant regulatory requirements (e.g. OSFI liquidity guidelines, FCAC framework) and ensure analyses reflect compliance considerations

Shared Responsibilities

• Collaborate with Finance, Treasury, and Product teams to align deposit strategy with funding targets, balance sheet objectives, and profitability goals
• Partner with Marketing and Digital Delivery teams to support campaign planning, channel optimization, and customer experience improvements tied to deposit growth
• Contribute to the annual strategic planning and budgeting process by providing analytical input and scenario modelling in coordination with business unit leaders
• Work jointly with Risk and Compliance to assess product or pricing changes against regulatory and risk appetite constraints
• Support cross-functional working groups and initiatives where deposit strategy intersects with broader retail banking priorities
• Participate in knowledge sharing and peer review of analyses across the strategy and analytics team to maintain quality and consistency of insights

Required Qualifications:

• Post-secondary education in Business, Economics, or Mathematics
• Prior experience in Business Analysis, Change Management, or Strategy consulting
• Demonstrated ability to communicate complex problems in a clear and concise manner to senior colleagues
• 3-5 years experience as a Business Analyst in a previous role
• Strong Excel or PowerBI Skills (VLOOKUP, Pivot Tables, etc.)
• Advanced Analytics & Financial Acumen – strong quantitative and modelling skills combined with a solid understanding of retail banking economics, deposit products and balance sheet fundamentals
• Strategic Thinking & Insight Generation – Ability to structure complex business problems, synthesize data into clear “so what” conclusions, and translate findings into forward-looking recommendations that drive decisions
• Executive Communication & Storytelling – Produces compelling, decision-ready materials for senior audiences and can confidently present and defend analysis, turning complex findings into clear and concise narratives
• Cross-Functional Collaboration & Influence – Build credibility and works effectively across Finance, Treasury, Product, Risk, and Marketing to align strategy with business objectives, without relying on direct authority

Preferred Qualifications:

• Previous experience in banking industry is an asset
• Experience with SQL and/or Python with background in Jira/Confluence is an asset

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
• If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.