Business Services Officer

National Research Council Canada / Conseil national de recherches Canada; Ottawa; Hybrid; CAD 78,000 - 92,000; Full time

Job summary

National Research Council Canada (NRC) in Ottawa is seeking a Business Services Officer to support our Construction Research Centre. You will work alongside Business Development Officers to identify client opportunities, liaise with researchers, and develop statements of work that meet client needs while negotiating pricing and contract terms.

The role requires strong organization, analytical skills, and excellent communication.

Qualifications

• Bachelor’s degree in Science, Engineering or Business Administration.
• 4+ years of experience in sales, client service, or customer support in a technology environment.
• Experience closing sales opportunities.
• Proposal writing and familiarity with contracts.
• Supporting contract management or marketing and communications.

Responsibilities

• Developing client technical service opportunities delegated by the Director, Business Development as well as opportunities for other Technical Services arising from the Research Centre.
• Developing assigned opportunities by liaising directly with clients and connecting clients to the appropriate researcher(s) to develop statements of work, including identifying the appropriate researcher, developing statements of work and deliverables, and negotiating price and contract terms.
• Working with Contract Coordinators to prepare contracts based on standard templates and ensuring CRM updates are entered timely.
• Providing support to overall business development and marketing activities; e.g., reports and analysis from CRM, preparing marketing collateral and organizing materials for conferences and trade shows.

Skills

Sales

Client service

Customer support

Proposal writing

Contracts

Contract management

Marketing and communications

Education

Bachelor’s degree in Science, Engineering or Business Administration

Tools

CRM software

Job description

This poster has been revised.
Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.
The Employment Equity Act , which is under review, uses the terminology Aboriginal peoples and visible minorities.
Candidates are asked to self-declare when applying to this hiring process.
City: Ottawa
Organizational Unit: Construction
Classification: AS-4
Tenure: Term
Duration: 3 years
Language Requirements: English
Work Arrangements: Due to the nature of the work and operational requirements, this position may be eligible for a limited hybrid work arrangement (combination of working onsite and telework).
At NRC, we recognize that Indigenous candidates may have important connections to their communities and you may be eligible for an exception to this work arrangement. Alternative work arrangements may also be considered to accommodate candidates as required. To learn more about these options, please contact the hiring team using the contact information below.
Note: This position is being re-posted. If you had previously applied to this competition, there is no need to re-apply.
Discover the possible Anything is possible at the National Research Council (NRC), recently named one of Canada’s 2025 Top Employers for Young People, a 2025 Top Employer in the National Capital Region and Forbes Canada’s Best Employers!
As Canada’s leading research and technology organization, our world-renowned research pushes the boundaries of science and engineering to make the impossible, possible. Every day we explore new ideas through innovative research and help companies discover possibilities that impact Canada’s future and the world.
At the NRC, you’ll also discover new possibilities. Our supportive workplace fosters a culture of creativity, welcoming fresh perspectives and innovation at all levels. We value teamwork. You’ll collaborate across multiple fields and with the brightest minds to find creative solutions. Most importantly, you’ll discover what’s possible within you as you grow, make valuable contributions and progress in your professional journey. From ground-breaking discoveries to a life-changing career, discover your possible at the NRC.
The Role We are looking for a Business Services Officer (BSO) to support our Construction Research Centre. The BSO would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.
As a BSO, you will be part of a team of professionals supporting the business management activities of the Construction Research Centre. Working alongside Business Development Officers (BDO), you will focus on developing testing and technical services opportunities while BDO’s develop more complex opportunities supporting our clients and collaborators.
Responsibilities include:

• Developing client technical service opportunities delegated by the Director, Business Development as well as opportunities for other Technical Services arising from the Research Centre.
• Developing assigned opportunities by liaising directly with clients and connecting clients to the appropriate researcher(s) to develop statements of work. This includes identifying the appropriate researcher, collaboratively developing statements of work and deliverables for projects and ensuring that project descriptions meet the needs of the client, reviewing the project costing prepared by the researcher, determining the price and negotiating the price and other contract terms with the client.
• Working with Contract Coordinators to prepare contracts based on standard agreement templates and ensures that updates on all assigned opportunities are entered in NRC’s Client Relationship Management system on a timely basis.
• Providing support to overall business development and marketing activities; e.g. reports and analysis from the CRM, preparing marketing collateral and preparing and organizing materials for conferences and trade shows.

It is expected that the BSO leverages the NRC Business Development Community of Practice to regularly benchmark and remain current on best practices, policies, and guidelines related to business development and client services, as well as make use of training and business development opportunities.
Being in this dynamic role means that the workdays are always evolving, challenging and motivating. This position will appeal to a person who is well organized, detail-oriented, and enjoys working as part of a multidisciplinary team of professionals to deliver excellent client service and support the business management activities of the Construction Research Centre. If you are that person, then this is the perfect role for you!
Screening Criteria Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:
Education Bachelor’s degree in Science, Engineering or Business Administration.
A combination of relevant education and experience may be considered.
For information on certificates and diplomas issued abroad, please see Degree equivalency
Experience Minimum 4 years of experience in:

• Sales, client service, or customer support in a technology environment;
• Successfully closing sales opportunities;
• Proposal writing and familiarity with contracts;
• Supporting contract management or marketing and communications.

Condition of Employment Reliability Status
For a Reliability Status, verification of background information over a period of 5 years is required.
Language Requirements English
Information on language requirements and self-assessment tests
Assessment Criteria Candidates will be assessed on the basis of the following criteria:
Technical Competencies

• Demonstrated analytical and problem-solving skills;
• Demonstrated ability to successfully interact with clients;
• Ability to organize information and communicate clearly and effectively in writing;
• Knowledge of agreement negotiation considered an asset;
• Knowledge of construction and building materials technologies considered an asset.

Behavioural Competencies

• Management services - Client focus (Level 3)
• Management services - Communication (Level 3)
• Management services - Conceptual and analytical ability (Level 3)
• Management services - Initiative (Level 2)
• Management services - Results orientation (Level 3)
• Management services - Teamwork (Level 2)

Competency Profile(s) For this position, the NRC will evaluate candidates using the following competency profile(s): Management Services
View all competency profiles
Compensation From $78,167 to $91,895 per annum.
NRC employees enjoy a wide-range of competitive benefits including a robust pension plan, comprehensive health and dental coverage, disability and life insurance, office closure at the end of December, and additional supports to enhance your well-being throughout your career and beyond.
Notes

• In 2025, the NRC has been chosen as one of Canada’s Top Employers for Young People, the National Capital Region’s Top Employers and Forbes Canada’s Best Employers.
• Relocation assistance will be determined in accordance with the NRC's directives.
• A pre-qualified list may be established for similar positions for a one year period.
• Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
• The incumbent must adhere to safe workplace practices at all times.
• We thank all those who apply, however only those selected for further consideration will be contacted.

Closing Date: 2 September 2026 - 23:59 Eastern Time
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