Business Service Technician, NorthernTel

EPIC Information Solutions Inc.; Kapuskasing; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading telecommunications company is seeking a Business Services Technician in Kapuskasing. The role involves installing and maintaining cable and telecommunication equipment for residential and business clients. Ideal candidates will possess a college diploma in electronics or telecommunications, be proficient in English, and hold a valid driver's license. Benefits include competitive compensation and a supportive work environment that values diversity.

Benefits

Medical, dental, vision and mental health benefits

35% discount on services

Qualifications

• Valid driver's license - Class G is required.
• Capable of working with spur and ladders.
• Knowledge of programming principles essential.

Responsibilities

• Install, modify, and maintain telecommunication equipment.
• Organize daily tasks and prepare work itineraries.
• Contact customers in advance and provide work estimates.

Skills

High manual dexterity

Ability to lift and carry heavy weight (80 lbs)

Proficient in English

Working knowledge of French

Education

College diploma in electronics or telecommunications

Tools

Hand tools

Job description

Req Id: 426948

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer‑centric processes, policies, products and services, while upholding our Customer‑First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Job Title

Business Services Technician, NorthernTel, Unifor

Job Details

Salary Group: Class 1

Location: 167 Brunetville Rd, Kapuskasing, ON

Status: Regular – Full Time

Number of positions: 1

Posting Date: November 17, 2025

Closing Date: November 24, 2025

Job Summary

The incumbent will be responsible for installing, repairing, replacing, modifying and maintaining cable television and telecommunications instruments and devices for residential and business customers.

Job Duties & Accountabilities

• Install, move, remove, repair, replace, modify and maintain cable television, telephone and PBX equipment for residential and business customers according to established standards, procedures and directives.
• Organize daily tasks, take note of daily assignments, prepare an itinerary, contact the customer in advance, and occasionally provide work estimates for business installations.
• Successfully complete the activation of various telephony projects.
• Show customers how to use the telecom, television or Internet equipment during installation, and promote company products/services and equipment to business customers.
• Verify lines using a testing device and ensure preventive maintenance.
• See to the necessary wiring, connections and terminations to make the equipment operational for his or her activity sectors.
• Contact specialized resources to resolve certain problems, and provide and receive information.
• Handle, transport, fine‑tune, adjust and use appropriate tools, equipment, materials and vehicles, and make sure they are maintained; ensure a clean work environment. File and oversee inventory maintenance for his or her sector.
• Complete various forms and draft work‑related reports.
• Sound time‑management skills so as to cut costs.
• Be available to respond to customer requests, handle emergency calls outside normal work hours and be willing to travel.
• Be available to work variable shifts and schedules based on business needs from Sunday to Saturday.
• Be available to work some overtime from Sunday to Saturday as well as during holidays.
• Perform other related tasks, as required.

Essential Qualifications / Competencies

• College diploma in electronics or telecommunications, or equivalent work experience. A minimum of a high school diploma is required for candidates outside of Unifor local 6 bargaining.
• Hold a valid driver’s license - Class G.
• High manual dexterity, able to work with variety of hand tools.
• Ability to lift and carry heavy weight (i.e. 80 lbs) as a ladder.
• Ability to work aloft in poles and ladders and also in confined spaces.
• Capable of working with spur.
• Capable of differentiating colored wires (color code).
• Proficient in English and working knowledge of French.
• As required to meet customer’s needs, agree to undergo a background security clearance.
• Knowledge of programming principles.
• Knowledge of high speed data transmission.
• Knowledge of computer tools.

Candidate Profile / Behaviour

• Strong analytical and research in technical and IT framework.
• Ability to deal and communicate with customers; represent the company appropriately to customers.
• Planning and organizing high.
• Perform the work safely with accuracy, speed and courtesy.
• High team spirit.
• Sense of urgency and high capacity to meet the workload when necessary.
• Degree of autonomy and initiative high.

Working Conditions

• The candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (assignments prepared by Company with due consideration to seniority), to participate in a standby program and to work overtime as needed.
• The successful candidate must have physical capacity to safely execute all functions/aspects of the job and meet all safety requirements associated with equipment that he will use during his work.

Additional Information

Position Type: Union

Job Status: Regular – Full Time

Job Location: Canada : Ontario : Kapuskasing

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 11/24/2025

Benefits

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know.

As a Bell team member, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you’ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and access exclusive offers from our partners.

Bell, one of Canada’s Top 100 Employers.