Business Process Optimization Analyst

Agropur; Longueuil; On-site; CAD 82,000 - 104,000; Full time

Job summary

A leading dairy cooperative in Longueuil is seeking a Business Process Optimization Analyst – Commercial to support their SAP ERP platform. Responsibilities include optimizing the Order-to-Cash process, leading change initiatives, and collaborating across teams. The ideal candidate has extensive experience in ERP systems, strong communication skills, and is bilingual. This role offers flexibility with remote work options and competitive salary ranging from $82,600 to $103,200.

Benefits

50% remote work flexibility

Flexible group insurance plan

Employee assistance program

Retirement plan with company contributions

Free indoor parking

Qualifications

• 5 to 7 years experience in ERP system continuous improvement.
• 3 to 5 years in business-related roles.
• Advanced knowledge of SAP S/4 Hana.

Responsibilities

• Identify and clarify business requirements.
• Model processes and requirements to align with business objectives.
• Support Super Users and act as an escalation point.

Skills

Continuous improvement in ERP systems

Change management strategies

Strong communication skills

Facilitation talent

Bilingual communication

Education

Lean Master training

Advanced knowledge of SAP S/4 Hana

Job description

Job Type: Regular

Invest in you, JOIN AGROPUR. We DAIRY you!

The mission of Business Process Optimization Analyst – Commercial is to support the processes and business needs of our SAP ERP platform and related systems in terms of commercial processes. In addition, the analyst will play a key role in accelerating the implementation of new work methods to optimize, simplify, and standardize all practices related to the Order-to-Cash (O2C) commercial process within the ERP scope, ensuring the sustainability of knowledge within the organization.

The analyst will leverage an innovative vision and challenge the status quo while seeking buy-in from commercial teams and various stakeholders across the organization. Acting as an ambassador and leader, the analyst will help establish a culture of continuous improvement for procedures and processes.

At Agropur, we invest in YOU:

• Recognition of years of service for vacation calculation;
• 50% remote work flexibility;
• Flexible group insurance plan including telemedicine services.
• Employee assistance program;
• Opportunities to invest in yourself (career development, etc.).
• Retirement plan with company contributions.
• Bright offices surrounded by nature, offering a variety of services (free indoor parking, gym, etc.).
• Salary range 005: 82 600$ to 103 200$ (Salary will be determined based on skills, education, training & experience related to the position.)

What this role entails:

• Identify and clarify business requirements and needs, and participate in developing solutions (identify options and impacts, define strategies and document them, participate in testing, support the deployment of chosen solutions to operational teams).
• Model processes and requirements to translate business objectives into technical objectives for functional and development teams.
• Support Super Users and act as an escalation point when they face questions or incidents they cannot resolve (support the solution, help use available features and procedures, share expertise, etc.).
• Build relationships and collaborate with multiple teams and experts to assess the current state and define the future state using a process improvement framework.
• Effectively transform and communicate complex concepts, both orally and in writing, to various stakeholders, whether frontline team members or Directors.
• Lead or participate in ERP-related process improvement projects, from the initial idea to implementation and solution control.
• Promote change within the organization, presenting it as a factor that will help achieve strategic objectives and improve employee and customer experience.
• Optimize management models, processes, and work methods to improve efficiency and quality of system adoption by users.
• Apply change management and project management techniques to lead and support the implementation of sustainable changes.
• Lead or actively participate in data collection, research, extraction, and organization to answer specific business questions.
• Perform basic or advanced statistical analyses and compile results.
• Support cost-benefit analyses.
• Propose creative business solutions and formulate viable recommendations.
• Support the development of documentation related to process improvement initiatives, including tools, templates, training materials, analyses, etc.
• Train or assist others in adopting a continuous improvement approach and using a process improvement framework.

What you need to join our team:

• 5 to 7 years of experience in continuous improvement of ERP systems
• 3 to 5 years of experience in roles related to business activities within a company
• Advanced knowledge of SAP S/4 Hana
• Experience in implementing change management strategies
• Training in continuous improvement (Lean Master) and problem-solving techniques
• Knowledge of A3 processes, Kepner Tregoe, PDCA, etc.
• Strong communication skills, facilitation talent, ability to engage teams to drive change
• Bilingual (English required to communicate with Agropur colleagues and suppliers outside Quebec)
• Occasional travel outside Quebec expected

We’re ready—are you? JOIN AGROPUR.

Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.

In this text, the use of the masculine gender to designate persons is intended only to lighten the text.