Business Process Improvement Specialist

City of Burnaby; Burnaby; On-site; CAD 80,000 - 100,000; Full time

Job summary

A municipal government is seeking a Business Process Improvement Specialist to lead projects aimed at enhancing business workflows and operational efficiency. The role involves analyzing current processes, consulting with various departments, and presenting findings to facilitate decision-making. Candidates should possess a relevant Bachelor's degree and have expertise in Lean/Six Sigma methodologies. This is a temporary full-time position based in Metro Vancouver, set to last until December 31, 2026.

Qualifications

• Bachelor’s degree in a relevant field.
• Formal training in Lean/Six Sigma required.
• Considerable knowledge of business process planning.

Responsibilities

• Lead process improvement projects based on data analyses.
• Consult with departments to assess business needs.
• Identify inefficiencies and design recommended solutions.

Skills

Critical analysis

Strategic thinking

Problem-solving

Effective communication

Stakeholder management

Education

Bachelor’s degree in Business Administration, Public Administration, or related discipline

Formal training in Lean/Six Sigma

Tools

EnerGov

Microsoft Excel

Microsoft Visio

Job description

Business Process Improvement Specialist

Competition No: 2025-279

Duration: Temporary Full Time

Salary: $7,629 – 7,946 – 8,285 – 8,647 – 9,014/month (2024 Rates)

Schedule: 70 hours bi-weekly; Monday to Friday from 8:00 AM – 4:45 PM (Nine-Day Fortnight)

Special Notes: Normal for CUPE 23 Inside Division Collective Agreement

Last Updated: 12/22/25

This is specialized work in leading project initiatives for improvement of business workflows, procedures, and tools. The Business Process Improvement Specialist plays a pivotal role in streamlining development applications processing.

Responsibilities

• Lead process improvement projects based on data analyses; define project scope and requirements; establish metrics and track performance goals.
• Consult with various departments to assess business needs and analyze current work and system processes performed by staff.
• Identify inefficiencies and bottlenecks in workflows; review data on processing times and resource utilization; design and recommend solutions to enhance speed and accuracy of processing workflows related to organizational structures, system implementations, policies and procedures.
• Develop frameworks to monitor and evaluate performance and results; gather and incorporate feedback for continuous improvements; monitor and evaluate impact of implemented changes.
• Prepare and conduct presentations to demonstrate value propositions; facilitate decision‑making workshops; lead, consult and participate in cross‑functional teams to deliver current and future state process mapping and other business process reviews; develop recommendations for improvements.
• Prepare and maintain a variety of documents, files, and reports related to the work; perform related work as required.

Qualifications

• Bachelor’s degree in Business Administration, Public Administration, or related discipline; formal training in Lean/Six Sigma and project management methodology; sound related experience as a continuous improvement professional, preferably in municipal government setting.
• Considerable knowledge of principles, methodologies, tools, and standards applicable to business process planning and related project management, change management, performance measurement and reporting; techniques and methodologies such as Lean/Six Sigma; municipal processes, procedures, bylaws and policies related to land development and approvals.
• Ability to analyze critically, think strategically, and solve complex problems; to deal effectively and courteously and maintain effective working relationships with internal and external stakeholders at all levels.
• Communication skills in oral and written; translate technical information into plain language.
• Skill in operation of software applications and ERP systems such as EnerGov and Microsoft Suite (Excel, Visio).

This is a temporary full time position until December 31, 2026.

The closing date for this competition has been extended and will be posted until filled. Interviews will be happening regularly and we recommend submitting your application as soon as possible.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview. Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online at www.burnaby.ca/careers. We thank all applicants for their interest; however, only those considered for an interview will be contacted.

EQUAL OPPORTUNITY EMPLOYER

Visit us at www.burnaby.ca

We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil‑Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present‑day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.