Business Process Consultant

Zurich 56 Company Ltd; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading insurance provider in Toronto is seeking a Business Process Consultant to lead business process change management initiatives. Responsibilities include analyzing, designing, and optimizing processes to enhance efficiency. Candidates should have a Bachelor's Degree in Business Administration and 5+ years of experience in business process management, with strong communication and leadership skills. This is a hybrid opportunity.

Benefits

Comprehensive health/benefits plan

Minimum of four weeks of vacation per year

Four personal days per year

Access to a range of training and development opportunities

Qualifications

• 5+ years proven experience in business process management and optimization.
• Insurance domain knowledge: Property and Casualty insurance industry experience required.
• Ability to prepare and present findings and recommendations in a methodical manner.

Responsibilities

• Develop end-to-end process and value stream mapping.
• Prepare process documentation and end-user materials.
• Lead business change management assignments to successful completion.

Skills

Strong interpersonal and influence skills

Time management

Strong verbal and written communication skills

Leadership skills

Data Analytics

Business Process Modeling

Change Management

Lean Methodology

Education

Bachelor’s Degree in Business Administration, Management, or related fields

Tools

BPMN (Business Process Model and Notation)

Job description

The Opportunity

Zurich Canada is currently looking for a Business Process Consultant, to lead business process change management initiatives and provide business process management expertise in support of the organization’s process management priorities.

Reporting to the Head of Business Transformation, you will be responsible for analyzing, designing, implementing, and optimizing business processes to enhance efficiency and achieve organizational goals.

This is a hybrid work opportunity.

What you will do

• Develop end-to-end process and value stream mapping to capture current state and future state process design.
• Prepare and/or coordinate the development of process documentation (process maps, Standard Operating Procedures, Job Aids) and end-user materials.
• Support the development and delivery of training material as they relate to changed business processes.
• Identify points of process risks or potential failure and make recommendations to control risk, following processes through to completion.
• Lead business change management assignments to successful completion, including engaging and supporting business stakeholders to achieve desired outcomes of improved operational processes, reduced risk, and enhanced customer experience.
• Collaborate with business partners to understand their process management needs and promote automation and operational efficiency efforts.
• Create and implement quality control measures to ensure consistency and accuracy of process improvement initiatives.
• Analyze and prepare recommendations (including staffing models) that will drive greater productivity, reduce waste, or eliminate duplication.

Job Qualifications - What you bring to the table

Required:

• Bachelor’s Degree in Business Administration, Management, or related fields.
• 5+ years proven experience in business process management and optimization required.
• Insurance Domain Knowledge: Property and Casualty insurance industry experience required.
• Strong interpersonal and influence skills to enable change management.
• Ability to prepare and present findings and recommendations in a methodical manner.
• Skilled in time management and driving tasks to completion.
• Strong verbal and written communication skills.
• Demonstrates leadership skills.
• Business Process Modeling: Proficiency in using tools like BPMN (Business Process Model and Notation) to visually represent complex insurance processes.
• Lean Methodology: Understanding of Lean principles to identify and eliminate waste within operations.
• Change Management: Ability to effectively manage change within the organization when implementing new processes.
• Data Analytics: Skills to analyze large datasets to identify trends and inform process improvement decisions.

Preferred:

• Process Certifications (Six Sigma, BPM, ITIL or equivalent) a strong asset

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Four personal days per year to be used at their discretion.
• We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. Zurich contributes to society through talent, time and resources.
• We have won numerous awards for our workplace culture, including Greater Toronto’s Top Employers and Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination in all forms. If you are interested in a job opportunity, please advise if you require an accommodation so we can provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada: For Zurich Canada''s commitment to diversity and accessibility please click here. If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking here. Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. www.zurichcanada.com