Business Process Analyst

FNZ; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

FNZ is seeking a detail-oriented Process Analyst in Toronto to define and document business processes that support their wealth management platform solutions. Your role includes producing BPMN 2.0 process models, collaborating with cross-functional teams, and ensuring process models reflect expected outcomes.

The ideal candidate will have at least 3 years of experience in financial services, knowledge of Canadian investment products, and strong analytical skills. Join FNZ in driving innovation in the wealth management sector.

Qualifications

• 3+ years of experience in a delivery/consulting environment in financial services/wealth market.
• 2–3 years of experience in business analysis or process modelling roles.
• Strong working knowledge of BPMN 2.0 with at least 2 years of hands-on process modelling experience.

Responsibilities

• Produce future-state business process models in BPMN 2.0.
• Maintain process-level traceability to Jira stories and regulatory obligations.
• Collaborate with Solution Consultants to confirm functional intent.

Skills

Analytical thinking

Process modelling

Stakeholder collaboration

Agile methodologies

BPMN 2.0

Attention to detail

Education

First-class degree or equivalent experience

Tools

Jira

Confluence

Job description

Role Summary

The Process Analyst supports the definition and documentation of future‑state business processes that underpin the delivery of FNZ’s platform solutions for wealth management clients. The PA works closely with Solution Consultants, Functional Leads, QA teams, Business Readiness, and client SMEs to develop accurate, standards‑compliant BPMN models that reflect approved requirements and enable downstream delivery activities.

This role is hands‑on and detail‑oriented, with a strong focus on consuming requirements, interpreting functional intent, and producing clear and traceable process models that support testing, operational readiness, and solution implementation.

Key Responsibilities

Process Modelling & Analysis

• Produce future‑state business process models in BPMN 2.0 (Level 1 Descriptive), following established methodologies and modelling standards.
• Interpret functional requirements, business rules, and TOM components to ensure process models accurately reflect expected behaviour.
• Decompose end‑to‑end journeys into logical process steps and reusable sub‑processes.
• Ensure process models are complete, consistent, and ready for stakeholder review.

Traceability & Documentation

• Maintain process‑level traceability to Jira stories, system interactions, regulatory obligations, outputs, and procedures.
• Track and manage clarifications, gaps, and follow‑up items throughout modelling review cycles.
• Support QA by ensuring the processes clearly articulate expected outcomes and scenarios.

Stakeholder Collaboration

• Participate in process walkthroughs with internal teams and client SMEs to review, refine, and validate future‑state processes.
• Collaborate with Solution Consultants to confirm functional intent and clarify requirements where needed.
• Coordinate with Project Managers to understand modelling timelines, deliverables, and priority focus areas.
• Engage Business Readiness teams to ensure process artefacts support downstream operational preparation.

Continuous Learning & Team Contribution

• Apply BPMN best practices and modelling standards to all process documentation.
• Seek guidance and feedback from Senior Process Analysts to enhance modelling skills and domain knowledge.
• Contribute to continuous improvement initiatives within the Process Analysis team.

Experience & Skills Required

Required Industry Knowledge

• General investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate.
• FNZ Platform experience preferred, including being knowledgeable about 1–2 functional areas of the platform.
• For the jurisdiction being hired for, an appreciation of the regulatory environment FNZ operates within.
• 3+ years of experience in a delivery/consulting environment in financial services/wealth market.
• 2–3 years of experience in business analysis or process modelling roles, ideally within financial services or wealth management.
• Foundational understanding of Canadian wealth concepts and operational processes.
• Familiarity with Canadian investment product types (RRSP, TFSA, RIF, LIF, etc.) and industry service providers (exchanges, depositories, custodians).
• Experience working within Agile delivery environments, using Jira/Confluence or similar tools.

Required Knowledge & Skills

• First‑class degree or equivalent experience.
• Experience working within a business analysis / consulting role.
• Experience within an environment of continuous improvement and capability development.
• Confident, and able to take initiative given a client‑ and delivery‑focused environment.
• Independent, self‑directing and delivery focused working style.
• Intermediate computer skills essential.
• Excellent organisational, administration and time management skills, with attention to detail and completeness.
• Excellent written, verbal, and presentation skills, with experience facilitating stakeholder workshops.
• Experience working with internal and external clients.
• Strong working knowledge of BPMN 2.0 with at least 2 years of hands‑on process modelling experience.
• Ability to interpret and translate requirements into clear and accurate process models.
• Strong analytical thinking and problem‑solving skills.
• Ability to work independently in a delivery‑focused environment while managing multiple priorities.

Preferred Skills

• Familiarity with Canadian wealth products (RRSP, TFSA, RIF, LIF).
• Knowledge of capital markets service providers and industry infrastructure.

Commitment to Equal Opportunities

At FNZ, we recognise that diversity, equity and inclusion are important factors contributing to our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non‑discriminatory manner without regard to gender, ethnicity/race, faith, age, nationality, gender identity, sexual orientation, marital status, socio‑economic background, disability or military veteran status where all applicants and employees are valued and respected.

In addition, we want to ensure accessibility needs are well supported, if you require specific support please advise us.