Business Operations Associate

Farm Mutual Re; Cambridge; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading mutual reinsurer located in the Region of Waterloo is seeking a Business Operations Associate. This role involves providing administrative support, coordinating schedules, and streamlining processes within the Business Operations team. Candidates should have post-secondary education and at least 1 year of experience, with strong organizational skills and a proactive approach to work. The position offers a hybrid work schedule and various employee benefits including a wellness plan and ongoing professional development.

Benefits

Comprehensive wellness plan

Ongoing professional development opportunities

Paid volunteer day

Defined benefit pension plan

Qualifications

• At least 1 year of experience in a structured process-driven role.
• Ability to manage multiple priorities effectively.
• Familiarity with the agricultural industry is an asset.

Responsibilities

• Coordinate schedules and appointments for essential business processes.
• Act as a liaison for coordination of activities and processes.
• Provide continuous improvement ideas for process optimization.

Skills

Attention to detail

Time management

Clear communication

Proactive approach

Collaborative mindset

Education

Post-secondary education

Job description

Farm Mutual Re is a mutual reinsurer that offers tailored reinsurance solutions for varied insurance lines and helps mutual insurers keep their promises by providing financial stability and insurance capacity. Recognized as Southwestern Ontario’s Top Employers 2025, Waterloo Area’s Top Employers 2025 and Canada’s Greenest Employer 2025, we remain committed to making a meaningful impact on our members, customers, employees, and business partners. Our values of care, trust, courage, and sustainability foster a sense of belonging and guide our decisions and actions.

The Opportunity

Reporting to the Team Leader, Business Operations, the Business Operations Associate role provides administrative and process coordination support within the Business Operations team, a centralized support function within the organization. This role requires flexibility as responsibilities evolve to meet business needs. Key responsibilities include but are not limited to coordinating schedules and appointments for essential business processes within the Loss Control team, supporting other day-to-day operational processes across the organization and acting as a back-up to the Front Office Ambassador role. Success in this role requires strong attention to detail, initiative, effective time management, and a commitment to delivering excellent customer service. Familiarity with the agricultural industry is considered an asset for the role leading to more effective scheduling and coordination of processes on behalf of the Loss Control team.

This position offers a hybrid work schedule.

As the successful candidate, you will:

• Engage actively with internal systems, taking ownership of the updating, data entry and processing of system information to support essential business processes
• Act as a liaison between various functional areas and external parties for the coordination of day-to-day activities and essential business processes
• Be responsible for learning and effectively executing various tasks within the Business Operations team to support peers, contribute to overall team effectiveness, and ensure business continuity
• Provide continuous improvement ideas to support process optimization through the development of stronger risk controls and effective workflows to improve service delivery
• Provide support to organizational projects and initiatives

Your Skills and Qualifications

• You have post-secondary education and at least 1 year of experience in a structured process-driven role
• You are detailed-oriented and organized, with the ability to manage multiple priorities
• You communicate clearly and professionally, fostering respectful, customer-focused interactions
• You are proactive and self-motivated, with the ability to manage tasks independently from start to finish
• You are collaborative and eager to grow, take on new responsibilities, and support team success

What’s in it for you?

• Flexible hybrid work environment, which balances remote and in-office work
• A comprehensive wellness plan, including personalized health coaching, fitness classes, and access to an on-site gym
• Ongoing professional development opportunities, such as paid education, training, certifications, mentorship programs, and personalized career development plans
• Paid volunteer day to give back to your community
• In addition to our competitive salary, employees also receive exceptional employer-paid benefits, a defined benefit pension plan, and more to support their future

How to Apply

Visit our website and complete our Employment Application found on our Careers page.

Farm Mutual Re is committed to creating an equitable, diverse, and inclusive work environment for all. We provide accommodations that help achieve a barrier-free workplace. If you require an accommodation to participate in the recruitment process, please contact [e-mail].