Business Operations Applications Specialist

H-E Parts; Hamilton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading energy company in Hamilton, Ontario, seeks a Business Operations Application Specialist to optimize applications and enhance data governance. This role involves collaborating with cross-functional teams, leading continuous improvement efforts, and ensuring system efficiency. Candidates should have a Bachelor's degree and 5+ years of relevant experience. A competitive salary and comprehensive benefits are offered.

Benefits

Medical, dental, vision coverage

Employer-sponsored pension program

Tuition reimbursement

Qualifications

• 5+ years of experience in business applications and process optimization.
• Strong knowledge of non-ERP applications like Augmentir and CRM.
• Proven experience in continuous improvement methodologies.

Responsibilities

• Lead implementation and development for the Augmentir application.
• Analyze and improve end-to-end processes.
• Document and optimize workflows.

Skills

Process optimization

Data governance

Stakeholder management

Analytical skills

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Augmentir

CRM platforms

SAP S/4HANA

Salesforce

Job description

Location: Stoney Creek, Ontario, Canada

Job ID: R0110139

Date Posted: 2025-11-18

Company Name: HITACHI ENERGY CANADA INC.

Profession (Job Category): Quality Management

Job Schedule: Full time

Remote: No

Job Description:

The Opportunity

Join our dynamic North Americas Service organization as a Business Operations Application Specialist. In this role, you will lead the optimization, governance, and continuous improvement of business applications that power our service operations. You’ll collaborate with cross-functional teams, drive innovation, and ensure our systems deliver reliability, scalability, and efficiency. This is an opportunity to make a real impact while growing your expertise in business process management and data governance.

How You’ll Make an Impact

• Partner with Operations Field Service and business teams to analyze and improve end-to-end processes.
• Lead implementation and development for the Augmentir application in Canada.
• Align applications with strategic business objectives and service delivery goals.
• Document and optimize workflows to reduce inefficiencies and improve customer outcomes.
• Serve as subject matter expert for core business applications (Augmentir, Non-ERP Applications, Service Management platforms).
• Define and enforce best practices, standards, and governance frameworks.
• Develop and roll out UAT and training for application upgrades and enhancements.
• Establish and maintain data governance policies for accuracy and security.
• Oversee master data management processes for reliable decision-making.
• Identify opportunities to automate manual processes and introduce digital tools.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Administration, or related field.
• 5+ years of experience in business applications, process optimization, and data governance within a service-oriented organization.
• Strong knowledge of or ability to learn non-ERP applications including Augmentir, CRM, and service management platforms integrated with SAP S/4HANA, Salesforce, or ServiceNow.
• Proven experience in continuous improvement methodologies (Lean, Six Sigma, ITIL).
• Excellent analytical, problem-solving, and stakeholder management skills.
• Strong communication skills with ability to explain technical concepts in business terms.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.

More About Us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical, and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

Health Care: Medical, dental, vision coverage.
Financial Wellbeing: Employer-sponsored pension program with generous company match, life and disability insurance.
Family Care: 24/7 employee and family assistance program, comprehensive group insurance, telemedicine service.
Work-Life: Enhanced leave programs, fitness and wellness initiatives.
Employee Engagement and Development: Employee Resource Groups, tuition reimbursement, on-demand learning platforms.

Only selected candidates will be contacted.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.