Business Intelligences Analyst

Autodesk; Quebec; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading software company is seeking a Business Analyst for Digital Programs in Quebec. In this role, you will identify business needs and propose solutions by analyzing data and processes. The ideal candidate will have strong analytical skills, proficiency in data analysis tools, and the ability to translate business requirements into technical specifications. The company offers a collaborative environment focused on enhancing customer experiences.

Qualifications

• Strong analytical and problem-solving skills to interpret complex data sets.
• Ability to translate business requirements into technical specifications.
• Proficiency in data analysis tools such as Excel and Tableau.
• Strong SQL skills for querying databases.
• Basic knowledge of programming languages like Python or R.
• Understanding of key performance indicators related to customer success.

Responsibilities

• Identify business needs and gather business requirements.
• Develop and maintain dashboards for tracking KPIs.
• Analyze customer success datasets to uncover trends.
• Facilitate consolidation of data from multiple systems.
• Work independently with guidance as needed.

Skills

Analytical and problem-solving skills

SQL skills

Data analysis tools (Excel, Tableau, Power BI)

Communication skills

Knowledge of SaaS business models

Basic understanding of programming (Python, R)

Job description

Overview

Job Requisition ID 25WD90328
Title 25WD90328, Business Analyst - Digital Programs

As a Business Analyst, Digital Programs at Autodesk, you will identify business needs and determine solutions to business problems by analyzing data, processes, and systems. You will extract and analyze customer data, facilitate communication, gather requirements, and ensure that project outcomes align with business objectives. You will be collaborating with the Go-to-Market Strategy & Operations (GS&O) organization and Customer Success teams to implement data-driven solutions that enhance customer experiences and outcomes.

Aperçu du poste

En tant qu\'analyste commercial, Programmes numériques chez Autodesk, vous identifierez les besoins commerciaux et déterminerez des solutions aux problèmes commerciaux en analysant les données, les processus et les systèmes. Vous extraierez et analyserez les données des clients, faciliterez la communication, recueillerez les exigences et veillerez à ce que les résultats des projets correspondent aux objectifs commerciaux. Vous collaborerez avec l\'organisation Go-to-Market Strategy & Operations (GS&O) et les équipes Customer Success afin de mettre en œuvre des solutions basées sur les données qui améliorent l\'expérience client et les résultats.

Responsibilities / Responsabilités

• Identify business needs by analyzing data, processes, and systems. Gather and document business requirements, translating them into detailed project specifications or technical specifications.

• Develop and maintain dashboards and reports to track key performance indicators (KPIs) related to customer success, including customer satisfaction, retention, and product usage.

• Assist in evaluating current and future business processes to identify technical solutions, perform cost-benefit analyses, and estimate project scope.

• Facilitate the consolidation of data from multiple systems to deliver a unified and precise view of member engagement metrics.

• Analyze and interpret customer success datasets to uncover trends, patterns, and correlations.

• Analytical advisor role that requires understanding of the theories and concepts of a discipline and the ability to apply best practices.

• A common career stabilization point (AKA the “full-contributor” level) for Professional roles.

• Require knowledge and experience such that the incumbent can understand the full range of relevant principles, practices, and practical applications within their discipline.

• Solve complex problems of diverse scope by taking a new perspective on existing solutions and applying knowledge of best practices in practical situations.

• Use data analysis, judgment, and interpretation to select the right course of action.

• Apply creativity in recommending variations in approach.

• “Connect the dots” of assignments to the bigger picture.

• May lead projects or key elements within a broader project.

• May also have accountability for leading and improving on-going processes.

• Build effective relationships with more senior practitioners and peers, and build a network of external peers.

• Work independently, with close guidance given at critical points.

• May begin to act as a mentor or resource for colleagues with less experience.

Minimum Qualifications / Qualifications minimales

• Strong analytical and problem-solving skills with the ability to interpret complex data sets and generate actionable insights.

• Ability to translate business requirements into technical specifications and project requirements.

• Proficiency in data analysis tools and software, such as Excel, and data visualization tools (e.g., Tableau, Power BI).

• Strong SQL skills for querying databases and extracting relevant data.

• Basic knowledge of programming languages such as Python or R for data analysis and automation.

• Ability to extract and analyze data from CRM systems to inform decision making.

• Knowledge of SaaS business models and understanding of key performance indicators and metrics relevant to customer success.

• Basic understanding of data warehousing concepts and ETL processes.

• Skilled in analyzing business processes to identify inefficiencies and business needs.

• Strong verbal and written communication skills with the ability to present complex information clearly and concisely.

Learn More / Plus d'information

About Autodesk / À propos d’Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Bienvenue chez Autodesk! Nos logiciels créent chaque jour des choses extraordinaires: des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l’être. Nous sommes très fiers de notre culture chez Autodesk; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde. En tant qu\'Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir? Rejoignez-nous!

Diversity & Belonging / Diversité et appurtenance

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Nous sommes fiers de cultiver une culture d’appartenance où chacun peut s’épanouir. Pour en savoir plus, cliquez ici : https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk? / Êtes-vous un sous-traitant ou un consultant existant d’Autodesk ?

Please search for open jobs and apply internally (not on this external site). / Veuillez rechercher des emplois vacants et postuler à l’interne (pas sur ce site externe).