Business Intelligence Specialist - Payments Health Reporting

TD; Toronto; On-site; CAD 97,000 - 137,000; Full time

Job summary

TD seeks a seasoned Business Intelligence Specialist to lead the development and ongoing enhancement of Payments Health Reporting, dashboards, and management insights. You will partner with business, technology, data, risk, and governance teams to translate needs into actionable requirements and to drive data-driven decisions.

You will manage metrics, data quality, and thresholds while coordinating cross-functional initiatives, ensuring timely delivery and strong governance across the enterprise.

Qualifications

• 7+ years of relevant experience.
• Undergraduate degree.
• Strong stakeholder management and leadership skills.

Responsibilities

• Lead the development and enhancement of Payments Health Reporting products and dashboards.
• Translate stakeholder needs into clear reporting requirements and governance.
• Analyze payments performance, risk, control health to identify trends and opportunities.
• Establish and calibrate metrics, thresholds, and escalation criteria with data owners.
• Coordinate cross-functional projects, monitor milestones, and report status.

Skills

Analytics

Stakeholder management

Leadership

Business intelligence

Education

Undergraduate degree

Job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Analytics, Insights, & Artificial Intelligence

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provide specialized business intelligence, analytics, and project delivery support for Payments Health Reporting.

Lead the ongoing development, enhancement, and operation of enterprise reporting that provides transparent, decision-useful insights into payments performance, risk, and control health.

Partner with business, technology, data, risk, and governance stakeholders to define reporting requirements, improve data quality and visualization, establish and calibrate meaningful thresholds and escalation criteria, and deliver reporting initiatives from planning through implementation.

Apply strong analytical judgment and stakeholder management to identify trends, translate complex information into actionable insights, and enable timely management decisions and continuous improvement.

KEY ACCOUNTABILITIES

CUSTOMER

• Lead the development, production, and ongoing enhancement of Payments Health Reporting products, dashboards, scorecards, and management insights for enterprise stakeholders.
• Engage business, technology, data, risk, control, and governance partners to understand objectives, translate needs into clear business and reporting requirements, and manage expectations across multiple stakeholder groups.
• Analyze payments performance, risk, control, incident, issue, and customer-impact data to identify trends, emerging concerns, root causes, and opportunities for management action.
• Design and refine intuitive reporting views and executive-ready narratives that convert complex data into clear, actionable insights for audiences at varying levels of seniority.
• Facilitate the definition, documentation, validation, and periodic review of metrics, thresholds, tolerances, and escalation criteria in partnership with accountable data and business owners.
• Provide subject matter expertise and practical guidance on Payments Health Reporting, metric interpretation, data lineage, threshold application, and reporting processes.
• Manage reporting initiatives and enhancements through structured project planning, requirements gathering, prioritization, testing, implementation, communication, and post-launch stabilization.

SHAREHOLDER

• Produce accurate, timely, and consistent Payments Health Reporting for management and governance forums, supported by clear analysis of performance, risk, control health, and emerging themes.
• Establish and maintain reporting governance, including metric definitions, calculation logic, data sources, ownership, refresh schedules, quality controls, thresholds, and escalation protocols.
• Assess the effectiveness of existing metrics and thresholds using trend, variance, and outcome analysis; recommend adjustments that improve sensitivity, relevance, and decision usefulness.
• Perform data validation, reconciliation, and exception analysis, working with source-system and data owners to resolve quality, completeness, lineage, and timeliness issues.
• Develop decision-quality insights, escalation summaries, and recommendations that enable leaders to understand material movements, prioritize action, and monitor remediation or improvement commitments.
• Maintain a prioritized roadmap and delivery plan for reporting improvements, balancing stakeholder needs, strategic objectives, dependencies, risks, capacity, and implementation timelines.
• Coordinate cross-functional projects and workstreams, monitor milestones and deliverables, manage risks and issues, and provide transparent status reporting through completion.
• Identify opportunities to automate reporting processes, reduce manual effort, strengthen controls, and improve the accessibility, scalability, and sustainability of reporting solutions.
• Maintain complete, accurate, and retrievable reporting documentation and evidence in accordance with applicable governance, records-management, and audit expectations.

EMPLOYEE / TEAM

• Build trusted relationships across Enterprise Payments and partner functions, using influence and sound judgment to align stakeholders on reporting priorities, requirements, thresholds, and delivery outcomes.
• Communicate analytical findings, reporting limitations, project status, decisions, and required actions clearly and professionally to technical and non-technical audiences.
• Facilitate working sessions, requirements discussions, metric reviews, testing activities, and stakeholder approvals to support timely and effective delivery.
• Promote consistent business intelligence practices, including documentation, data quality, version control, testing, issue management, and change management.
• Support team capability through knowledge transfer, procedure development, cross-training, and continuous improvement of analytics and reporting practices.

BREADTH & DEPTH

• Work independently as a Business Intelligence Specialist within Enterprise Payments, applying advanced analytical, reporting, and project management capabilities to complex and sometimes ambiguous business needs.
• Lead end-to-end delivery of assigned reporting initiatives and enhancements, from problem definition and stakeholder alignment through requirements, analysis, design, testing, implementation, and benefits monitoring.
• Integrate data and perspectives from multiple business and functional areas to develop enterprise-level insights, identify interdependencies, and support consistent interpretation of Payments Health Reporting.
• Exercise judgment in the selection and interpretation of metrics, establishment of thresholds, assessment of data quality, identification of material trends, and escalation of reporting risks or issues.
• Manage multiple concurrent priorities, stakeholders, dependencies, and delivery timelines while maintaining strong quality, control, and governance standards.
• Contribute to initiatives with broad business or enterprise impact and provide guidance, challenge, and work direction to team members or project contributors where required.

EXPERIENCE & EDUCATION

• Undergraduate degree
• 7+ years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet