Business Intelligence & Customer Success Strategist

Vortex Freight; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

A dynamic logistics company located in Mississauga is seeking a Business Intelligence & Customer Success Strategist. This role involves developing KPI dashboards and driving operational improvements to enhance customer relationships. Ideal candidates will have over 5 years of experience in a relevant field, strong proficiency in Power BI and Excel, and demonstrate excellent communication skills. This position offers opportunities to significantly impact company performance in a collaborative team environment.

Qualifications

• 5+ years of experience in Business Intelligence, Supply Chain Analytics, or Strategic Consulting.
• Strong proficiency in Power BI, Excel, and data visualization tools.
• Experience conducting executive-level presentations.

Responsibilities

• Develop and maintain standardized KPI dashboards.
• Lead creation of PowerPoint presentations for Quarterly Business Reviews.
• Produce monthly KPI reports for high-value accounts.

Skills

Business Intelligence

Supply Chain Analytics

Strategic Consulting

Data Visualization

Communication

Education

5+ years of relevant experience

Tools

Power BI

Excel

Job description

Overview

Business Intelligence & Customer Success Strategist

Vortex Freight Systems is a growing third-party logistics (TPL) company that focuses on delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico. With flexible solutions, service model and years of industry expertise, we provide our customers a complete logistics program supported by advanced technology, proactive communication channels and exceptional customer service.

Responsibilities Overview

We are looking for a Business Intelligence & Customer Success Strategist to join our 4 person Pricing & Analytics Team, reporting to the Director of Pricing & Analytics of a private equity backed company. The position is being filled as a result of strong organic growth to lead data-driven initiatives that enhance our customer relationships and optimize supply chain performance. This hybrid role combines business intelligence, strategic consulting, and customer success to deliver high-impact insights to our top-tier clients. You will be responsible for developing standardized KPI dashboards, creating customer presentations and identifying win-win opportunities to improve our clients logistics operations. The ideal candidate wants to analyze data, drive operational improvements, and make a significant impact at our mid-sized entrepreneurial organization. He / she will have strong attention to detail, be intellectually curious, driven to succeed, and a great communicator. This is a high-visibility role that interfaces with senior executives and key accounts.

Primary Responsibilities

• Develop and maintain standardized KPI dashboards, balancing internal performance metrics with customer-centric supply chain indicators.
• Lead creation of PowerPoint presentations for Quarterly Business Reviews.
• Partner with the Commercial Team to prepare competitive pricing proposals for key accounts.
• Produce monthly KPI reports for high-value accounts, ensuring consistency, clarity and relevance.
• Contribute to development of automation tools (e.g., Power BI, Excel macros) to streamline reporting and analysis.
• Provide ad hoc analysis and reporting to support company initiatives as required.
• Document data collection processes across accounts to improve accuracy, efficiency, and scalability of reporting.
• Benchmark customer KPIs against industry standards to highlight areas for improvement and drive innovation.
• We are a hands-on, team-focused company. No meeting is too senior or important to involve the candidate and no task is beneath the candidate. We all contribute in many different ways.

Qualifications / Experience Required

Education and Experience :

• 5+ years of experience in Business Intelligence, Supply Chain Analytics, or Strategic Consulting
• Strong proficiency in Power BI, Excel, and data visualization tools
• Experience conducting executive-level presentations and Quarterly Business Reviews
• Background in logistics, transportation, or supply chain management is a plus
• Ability to translate complex data into clear, compelling narratives
• Strong understanding of financial metrics, cost structures, and operational KPIs

Personal Attributes

• Strategic thinker with a customer-first mentality
• Excellent communicator and presenter
• Detail-oriented and data-driven
• Commercially savvy to balance customer value with company profitability
• Curious, proactive, and always looking for ways to improve

A competitive person who enjoys winning as part of a team.

• A committed team player with a complete absence of politics. History of participation in and / or leadership of team sports or volunteering groups is a significant plus.

Future Growth Opportunities

• Lead the Business Intelligence function as it scales
• Influence customer strategy and retention