Business Intelligence Analyst

Webster Apps Inc.; Edmonton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A consulting firm in Edmonton is seeking an entry-level resource to develop a PowerBI dashboard for a contact centre program. You will collaborate with cross-functional teams, manage project timelines, and create documentation and training materials. Ideal candidates will have strong communication skills and a foundational understanding of data governance. This contract position offers hands-on project experience in IT consulting.

Qualifications

• Entry level position requires collaboration with cross-functional teams.
• Experience with data reporting and analysis tools is preferred.

Responsibilities

• Design and build a new PowerBI workforce insights dashboard.
• Collaborate with internal and external teams to align business goals.
• Develop training materials for the new dashboard.

Skills

PowerBI

Project management

Stakeholder engagement

Data governance

Documentation

Communication

Job description

The contact centre program brings consistent service to 80+ contact centres located within different ministries. These contact centres serve Albertans, and a significant number of other departments, boards, and agencies.

Reporting to the Contact Centre Service Owner, the resource will participate in development and maintenance needs identified within the contact centre program, including development, management, and enhancement of the contact centre reporting platform.

General Responsibilities

• Design and build a new PowerBI workforce insights dashboard which consolidates HCM data metrics. Responsibilities will include project planning, stakeholder engagement, prototype design, testing, and release.
• Collaborate with cross-functional teams, both internal and external, to ensure alignment with business objectives and data reporting requirements. This includes collaboration with both technical and non-technical resources.
• Capture and maintain documentation of business and technical information, ensuring transparency and traceability.
• Develop training materials and strategies to enable end‑users to effectively use the new dashboard. Provide training to the internal team as needed.
• Identify and escalation issues and risks as appropriate, and work to resolve them to ensure smooth project progression.
• Manage tasks, action items, and timelines for the project. Follow up on outstanding items and elevate as needed.
• Effectively communicate findings, insights, and project progression to stakeholders in a clear and understandable manner for both technical and non‑technical audiences.
• Prepare presentations and demonstrations for engagement with stakeholders.
• Ensure data governance and data quality practices are adhered to in the creation and maintenance of the new dashboard.
• Ensure that data security and privacy guidelines are followed in all aspects of the work.

Seniority Level

Entry level

Employment Type

Contract

Job Function

Research, Analyst, and Information Technology

Industry

IT Services and IT Consulting

Location: Edmonton, Alberta, Canada