Business Insights Specialist (Power BI)

TD Bank; Toronto; On-site; CAD 97,000 - 137,000; Full time

Job summary

TD Bank is seeking a Business Insights Specialist / Governance & Reporting Analyst to drive governance reporting and analytics within Fraud Technology / CIAM Governance. The role focuses on dashboards, executive reporting, and data-driven insights to improve operational readiness and decision-making across a complex tech environment.

You will collaborate with technology delivery teams, support teams, and senior leadership, delivering clear, actionable insights and automation opportunities to

Qualifications

• Strong analytical and problem-solving abilities with data-driven insight.
• Experience in governance, reporting, or technology operations within a large enterprise.
• Proven ability to develop executive-level reporting and dashboards.

Responsibilities

• Develop and maintain Power BI dashboards and executive reporting.
• Analyze governance, operational, and support metrics for insights.
• Create executive presentations and management reports.
• Translate data into actionable business insights with quality controls.
• Identify automation opportunities and drive workflow improvements.
• Partner with stakeholders across technology and business teams.

Skills

Analytical thinking

Stakeholder management

Communication

Project coordination

Problem solving

Tools

Power BI

Excel

Power Automate

Jira

ServiceNow

SharePoint

Job description

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Analytics, Insights, & Artificial Intelligence

Pay Details: $96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Business Insights Specialist / Governance & Reporting Analyst

Fraud Technology / CIAM Governance

We are seeking a highly motivated and analytical professional to join our Governance, Analytics & Reporting team. This role is responsible for driving governance reporting, operational readiness, support handover processes, process improvement initiatives, executive dashboards, and automation opportunities across a complex technology environment. The successful candidate will act as a key liaison between technology delivery teams, support teams, governance functions, and senior leadership. The individual will leverage data-driven insights to improve operational effectiveness, strengthen governance practices, and support decision-making through meaningful reporting and analytics.

Key Accountabilities

Analytics & Reporting

• Develop and maintain Power BI dashboards and executive reporting.
• Analyze operational, governance, and support metrics to identify trends and insights.
• Create executive-level presentations and management reports.
• Translate complex data into clear and actionable business insights.
• Maintain reporting accuracy, data quality, and consistency.

Process Improvement & Automation

• Identify opportunities to simplify and automate manual processes.
• Design and implement workflow automations using Microsoft Power Platform.
• Improve efficiency through controls, validations, notifications, and workflow optimization.
• Drive continuous improvement initiatives across governance and operational functions.

Stakeholder Management

• Partner with technology, support, project, and business stakeholders.
• Facilitate meetings, workshops, and governance reviews where applicable to reporting.
• Influence stakeholders to achieve desired outcomes without direct authority.
• Communicate effectively with both technical and non-technical audiences.

Must-Have Qualifications

Experience

• 5+ years of experience in Business Analysis, Governance, Technology Operations, Reporting, Process Improvement, or a related discipline.
• Experience working within a large enterprise technology environment.
• Proven experience supporting governance, operational readiness, or technology processes.
• Experience developing executive-level reporting and presentations.

Technical Skills

• Advanced Power BI development and dashboard creation.
• Advanced Microsoft Excel skills including PivotTables, Power Query, formulas, and data analysis.
• Experience with Power Automate and workflow automation.
• Experience working with data from multiple sources and performing data analysis.
• Experience with Jira, ServiceNow, SharePoint, or similar enterprise platforms.

Governance & Controls

• Strong understanding of technology governance practices.
• Experience supporting audits, risk assessments, issue management, or control activities.
• Ability to document processes, procedures, and governance requirements.
• Understanding of operational risk and control environments.

Business & Leadership Skills

• Exceptional analytical and problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to influence stakeholders across multiple teams.
• Excellent organizational and project coordination skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail while maintaining a strategic perspective.

Preferred Qualifications

• Experience within Financial Services or a regulated industry.
• Knowledge of technology governance frameworks and audit practices.
• Experience supporting operational readiness, production support, or application lifecycle processes.
• Knowledge of CIAM, Fraud Technology, Risk, Compliance, or Governance functions.
• Power BI certification.
• Experience using SQL for analysis and reporting.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United St