Business Innovation and Knowledge Services Technician

McMillan; Vancouver; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading law firm in Vancouver is seeking a Business Innovation & Knowledge Services team member to maintain client service, perform administrative duties, and support information governance. The ideal candidate will possess strong communication skills, a keen interest in knowledge services, and the ability to work under pressure. This role offers a comprehensive compensation package and a collaborative work environment.

Benefits

Growth

Mentorship and Support

Fun Work Environment

Continuous Learning & Development

Commensurate Compensation and Benefits Package

Qualifications

• Keen interest in knowledge services and business innovation.
• Comfortable working independently and collaboratively.
• Ability to lift boxes of files up to 35 pounds.

Responsibilities

• Maintain national team coverage and internal client service.
• Perform general administrative duties.
• Support day-to-day operations of the IG department.

Skills

Strong written and oral communication skills

Proficiency with Microsoft Office programs

Able to prioritize tasks

Excellent organizational skills

Critical thinking and problem-solving skills

Tools

Sharepoint Online

Job description

What You’ll Do

Business Innovation & Knowledge Services Team Support

• Maintain national team coverage and deliver of front-line internal client service by fulfilling requests in functional areas
• Perform general administrative duties including operational support for projects, subscription management, processing invoices and data entry
• Supervising occasional / contract team members
• Undertake special projects and other duties as assigned

Information Governance

• Support day-to-day operations of the IG department, including retrieval of files from offsite storage and responding to inquiries from Firm members
• Assist with digitization initiative, including tracking, scanning and saving files into Firm’s document management system, and monitoring and reporting on onsite file volumes
• Review boxes and confirm files match inventory in preparation for destruction at the off-site facility
• Complete data cleanup project

Research and Library Services

• Distribute current awareness and alerts
• Circulation duties including arranging books on shelves, assisting lawyers and students with locating books, signing in and out books and coordinating interlibrary loans
• Library collection maintenance including maintaining the physical library, shifting, weeding and loose-leaf filing

Intranet

• Maintain department agnostic pages and content such as the home page, policies page and firm calendar aligned to business knowledge management best practices
• Facilitate and execute updates for operations, legal teams and committees
• Solicit feedback for updates on a monthly basis and maintain a tracker of updates
• Create new pages, add new web parts and build resource libraries
• Evaluate and report on usage statistics on a regular basis
• Capture, communicate and advance enhancement requests

What You Bring

• Keen interest in knowledge services and business innovation
• Strong written and oral communication skills
• Proficiency with Microsoft Office programs
• Experience with Sharepoint Online is an asset
• Able to prioritize tasks from different work streams and work effectively under pressure
• Comfortable working both independently and in a team-oriented, collaborative environment
• Excellent organizational skills and a keen attention to detail
• Demonstrate good critical thinking, analytical, and problem-solving skills
• Ability to lift boxes of files up to 35 pounds

McMillan Offers You

• Growth
• Mentorship and Support
• Training as Software Evolves
• Commensurate Compensation and Benefits Package
• Fun Work Environment
• Continuous Learning & Development

Salary range: $50,000 - $55,000 annually

McMillan = You

At the heart of our commitment to being a first-mover on important issues, McMillan believes that equity, diversity and inclusion are catalysts for success. By embracing our differences, we create an inclusive culture that enriches our collective knowledge, broadens our perspectives, and propels us forward. We are dedicated to fostering an environment where everyone feels empowered to bring their whole selves to work, knowing it is through our individual experiences that we can all come together to truly make a positive impact in our firm, for our clients, within our communities, and beyond.

At McMillan, we know we will achieve the most success by attracting and retaining the best talent, and by representing and supporting communities from which we draw our members, the communities in which we live and work and the communities to which we provide legal services.

We are a law firm that prides itself in sustained quality and excellence in service while fostering a positive and collegial work environment which nurtures mentoring inspires enthusiasm and professional excellence. We commit to putting our best efforts forward in achieving our goals, and the goals of our clients. You can help us in that journey!

Need another reason to consider McMillan? Let’s work together to help you achieve your professional goals and career development.

Let’s get started

If this position is you, and you reside in or around the Vancouver area, we look forward to hearing from you. We like cover letters too so don’t forget to include one along with your resume when you click on the Apply Now button.

McMillan is committed to providing accommodation for applicants with disabilities in its recruitment processes. If you require accommodation at any time during the recruitment process, please email us or contact us at 1.888.662.4624 to submit your accommodation request.

McMillan LLP is committed to fostering a culture of inclusion and diversity. We respect and embrace the unique backgrounds, perspectives and experiences of individuals at all levels of the firm. This enables us to provide innovative client service, contribute fully to our communities and advance our firm’s values.