Business Development Coordinator - Sherwood Park Volkswagen

Cambridge Housing Authority; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

An automotive dealership in Alberta is seeking a Sales Business Development Coordinator to enhance customer satisfaction and drive sales by managing inquiries and appointments. This role requires strong customer service and communication skills, along with experience in CRM software. The successful candidate will collaborate across departments to ensure a seamless customer experience while meeting performance metrics. A competitive compensation and benefits package is offered.

Benefits

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

Paid holiday and flex time

Company-wide appreciation events

Professional development opportunities

Qualifications

• Previous experience in customer service or sales, ideally in automotive.
• Strong communication skills and ability to manage customer inquiries.
• Experience with CRM software to manage customer interactions.

Responsibilities

• Handle inbound and outbound customer inquiries via calls and emails.
• Schedule appointments for service and sales departments.
• Qualify leads and direct them to appropriate teams for follow-up.
• Assist sales team by setting appointments for test drives.

Skills

Customer service experience

Sales experience

Communication skills

CRM software experience

Problem-solving skills

Collaboration skills

Job description

Position

Sales Business Development Coordinator

Dealership

Sherwood Park Volkswagen

Location

Sherwood Park, AB

Classification

Full Time, Immediate Hire

Overview

Sherwood Park Volkswagen is proud to be part of the AutoCanada dealership network, a largest Canadian owned and publicly traded automotive dealer group. Our commitment to team members, customers and operational excellence fuels our success. The Business Development Coordinator plays a key role in driving sales and customer satisfaction by handling inbound and outbound inquiries, setting appointments, and facilitating communication across dealership departments.

Responsibilities

• Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services and promotions.
• Schedule appointments for service, sales and other dealership departments by engaging with customers, understanding their needs and coordinating with the appropriate team members.
• Qualify leads and potential customers, directing them to the appropriate department (sales, service, etc.) to ensure follow-up and conversion.
• Assist the sales team by providing qualified leads and setting appointments for customer test drives or consultations.
• Regularly follow up with existing and potential customers to ensure satisfaction, answer any questions and encourage continued engagement with the dealership.
• Utilize the dealership’s Customer Relationship Management (CRM) software to track customer interactions, update customer information and follow up on sales opportunities or service reminders.
• Focus on improving customer retention by providing exceptional service, solving problems, and ensuring that customers are fully satisfied with their experience.
• Work closely with the sales, service and management teams to ensure a seamless customer experience, providing updates on customer interactions and feedback.
• Track and report on key performance metrics, including call volume, appointment scheduling, customer follow‑ups and lead conversion rates.

Must‑Haves

• Previous experience in a customer service, sales or call center role, preferably in the automotive industry.
• Excellent verbal and written communication skills with the ability to interact professionally with customers and team members.
• Strong ability to identify customer needs, handle objections and provide solutions in a positive and efficient manner.
• Ability to manage multiple tasks and prioritize responsibilities effectively in a fast‑paced environment.
• Experience with CRM software or similar tools to manage customer information and interactions.
• Ability to resolve customer concerns or inquiries in a timely and professional manner.
• Strong collaborative skills, working well with others across different departments to achieve common goals.

Perks

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Paid holiday and flex time for full‑time AutoCanada employees
• Company‑wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

Equal Opportunity Statement

We are an equal opportunity employer. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status or mental/physical disabilities. AutoCanada is committed to providing reasonable accommodations to individuals with disabilities during the recruitment process. If you need accommodation, please inform your recruiter.

Application

Apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.