Business Continuity & Operational Resilience Lead (Hybrid, Toronto, ON or Burnaby, BC)

LifeLabs LP; Toronto; On-site; CAD 113,000 - 144,000; Full time

Job summary

LifeLabs LP is seeking a Business Continuity & Operational Resilience Lead to coordinate and advance our enterprise continuity and cyber recovery initiatives. Reporting to the Senior Manager, Strategy & Transformation, you will drive program governance, risk reviews, and data-driven improvements across the organization in Canada.

You will lead workshops, ensure alignment with technology and third parties, and oversee incident preparedness and recovery planning.

Qualifications

• Bachelor’s degree in business, Risk Management, Emergency Management, Information Technology, Public Administration, or a related discipline.
• CBCP, CBCI, MBCI, MBCP, or equivalent industry certifications would be considered assets.
• 6-8+ years of Business Continuity, Operational Resilience, Crisis Management, Disaster Recovery, or related experience.
• Experience supporting enterprise-wide BCM programs in healthcare or other regulated environments.
• Experience facilitating executive workshops, exercises, and stakeholder sessions.
• Experience integrating BCM and Cyber Incident Recovery planning activities.
• Demonstrated experience conducting Business Impact Analyses and Business Continuity Planning activities.
• Strong facilitation, communication, and stakeholder management skills.
• Experience developing documentation, procedures, standards, and reporting materials.

Responsibilities

• Coordinate and maintain the enterprise Business Continuity Management Program.
• Support development and enhancement of BCM frameworks, standards, procedures, templates and supporting documentation.
• Facilitate annual planning, reviews, and continuous improvement activities.
• Monitor program metrics, action items, risks, and remediation activities.
• Support governance forums and prepare reporting materials for leadership.
• Provide guidance and support to business stakeholders completing BCM activities.
• Identify opportunities to improve program effectiveness, consistency, and compliance.
• Lead the coordination, facilitation, and maintenance of enterprise Business Impact Assessments.
• Facilitate workshops with business stakeholders to identify critical services, recovery requirements, dependencies, and operational risks.
• Review and challenge continuity assumptions and recovery requirements to ensure practical and achievable recovery strategies.
• Maintain enterprise Business Continuity Plans and supporting recovery documentation.
• Ensure continuity plans remain aligned with organizational, technology, operational, and third-party changes.
• Identify resilience gaps and support development of mitigation recommendations.
• Support development and maintenance of enterprise Cyber Incident Recovery plans and playbooks.
• Partner with Technology, Cybersecurity, Operations, HR, Finance, and Communications teams to align business recovery requirements with technical recovery capabilities.
• Facilitate recovery planning sessions focused on significant technology and cyber disruption scenarios.
• Support development of alternate operating procedures for prolonged technology outages.
• Maintain recovery dependencies, recovery sequencing, and critical business recovery requirements.
• Design, coordinate, and facilitate tabletop exercises, workshops, simulations, and recovery testing activities.
• Develop realistic disruption scenarios to validate continuity and recovery strategies.
• Document observations, lessons learned, risks, and corrective actions resulting from exercises.
• Track remediation activities through completion and validate closure of identified gaps.
• Support annual exercising and testing programs across the organization
• Design, coordinate, and facilitate exercises, testing and readiness activities.
• Support Emergency Management Operations Centre readiness and preparedness activities.
• Contribute to incident management planning, playbook development, and response procedures.
• Support maintenance and adoption of emergency notification and response tools.
• Assist with incident response, recovery coordination, and post-incident reviews when required.
• Promote integration between Business Continuity, Crisis Management, Disaster Recovery, Cyber Incident Recovery, and Incident Management activities.

Skills

Facilitation

Stakeholder mgmt

Communication

Leadership

Project coord

Education

Bachelor degree

Certifications

Job description

Job Title: Business Continuity & Operational Resilience Lead

Reports to: Senior Manager, Strategy and Transformation

Vacancy status: This posting is for an existing position.

Purpose of the Role

The Business Continuity & Operational Resilience Lead is responsible for the coordination, execution, and continuous improvement of LifeLabs' Business Continuity and Cyber Incident Recovery programs. The role provides subject matter expertise across business continuity, operational resilience, cyber recovery, exercising, and incident preparedness while supporting the organization's long-term resilience objectives. Working in partnership with the Senior Manager, Strategy & Transformation, the Business Continuity & Operational Resilience Lead will lead day-to-day program activities, facilitate continuity planning efforts, identify resilience gaps, support program maturity initiatives, and help ensure the organization can effectively respond to and recover from operational and technology disruptions.

Your responsibilities will include:

Business Continuity Program Management

• Coordinate and maintain the enterprise Business Continuity Management Program.
  Support development and enhancement of BCM frameworks, standards, procedures, templates and supporting documentation.
• Facilitate annual planning, reviews, and continuous improvement activities.
• Monitor program metrics, action items, risks, and remediation activities.
• Support governance forums and prepare reporting materials for leadership.
• Provide guidance and support to business stakeholders completing BCM activities.
• Identify opportunities to improve program effectiveness, consistency, and compliance.

Business Impact Analysis (BIA) and Business Continuity Planning

• Lead the coordination, facilitation, and maintenance of enterprise Business Impact Assessments.
• Facilitate workshops with business stakeholders to identify critical services, recovery requirements, dependencies, and operational risks.
• Review and challenge continuity assumptions and recovery requirements to ensure practical and achievable recovery strategies.
• Maintain enterprise Business Continuity Plans and supporting recovery documentation.
• Ensure continuity plans remain aligned with organizational, technology, operational, and third-party changes.
• Identify resilience gaps and support development of mitigation recommendations.

Cyber Incident Recovery and Enterprise Recovery Planning

• Support development and maintenance of enterprise Cyber Incident Recovery plans and playbooks.
• Partner with Technology, Cybersecurity, Operations, HR, Finance, and Communications teams to align business recovery requirements with technical recovery capabilities.
• Facilitate recovery planning sessions focused on significant technology and cyber disruption scenarios.
• Support development of alternate operating procedures for prolonged technology outages.
• Maintain recovery dependencies, recovery sequencing, and critical business recovery requirements.

Exercises, Testing, and Program Readiness

• Design, coordinate, and facilitate tabletop exercises, workshops, simulations, and recovery testing activities.
• Develop realistic disruption scenarios to validate continuity and recovery strategies.
• Document observations, lessons learned, risks, and corrective actions resulting from exercises.
• Track remediation activities through completion and validate closure of identified gaps.
• Support annual exercising and testing programs across the organization

Incident Preparedness and Operational Resilience Support

• Support Emergency Management Operations Centre (EMOC) readiness and preparedness activities.
• Contribute to incident management planning, playbook development, and response procedures.
• Support maintenance and adoption of emergency notification and response tools.
• Assist with incident response, recovery coordination, and post-incident reviews when required.
• Promote integration between Business Continuity, Crisis Management, Disaster Recovery, Cyber Incident Recovery, and Incident Management activities.

What you bring to the role:

• Bachelor’s degree in business, Risk Management, Emergency Management, Information Technology, Public Administration, or a related discipline
• CBCP, CBCI, MBCI, MBCP, or equivalent industry certifications would be considered assets.
• 6-8+ years of Business Continuity, Operational Resilience, Crisis Management, Disaster Recovery, or related experience
• Experience supporting enterprise-wide BCM programs in healthcare or other regulated environments.
• Experience facilitating executive workshops, exercises, and stakeholder sessions.
• Experience integrating BCM and Cyber Incident Recovery planning activities
• Demonstrated experience conducting Business Impact Analyses and Business Continuity Planning activities.
• Strong facilitation, communication, and stakeholder management skills.
• Experience developing documentation, procedures, standards, and reporting materials.

Why Join Us?

Join a purpose-driven organization where your work has a direct impact on the resilience of critical healthcare services across Canada. As the Business Continuity & Operational Resilience Lead, you’ll own and shape enterprise-wide continuity, cyber recovery, and crisis preparedness programs while partnering with senior leaders across the business.

This is a high-impact, highly visible opportunity to influence strategy, lead cross-functional initiatives, and help ensure LifeLabs can effectively navigate and recover from operational and technology disruptions. If you’re passionate about resilience, collaboration, and making a meaningful difference, you’ll find both challenge and purpose in this role.

Salary range: $112,565 - $143,520 CAD annually (commensurate with experience).