Business Architect - PS

Coveo; Montreal (administrative region); On-site; CAD 120,000 - 160,000; Full time

Job summary

Coveo is seeking a Solutions Architect for our Professional Services team in Canada. You will translate complex business needs into scalable technical solutions and guide the design and delivery of Coveo’s AI relevance platform across client ecosystems.

You will partner with stakeholders from technical teams to executives, lead solution design and governance, and ensure delivery using Agile methodologies to achieve business outcomes.

Qualifications

• 8+ years in solution architecture or similar client-facing technical roles.
• Experience delivering software or cloud implementation projects in a professional services context.
• Strong organizational skills with hands-on experience in Agile methodologies.

Responsibilities

• Act as trusted advisor translating business challenges into scalable technical solutions.
• Lead design, architecture, and implementation of Coveo’s AI relevance platform across client ecosystems.
• Collaborate with stakeholders from technical teams to executives to align goals and standards.
• Guide customers through governance, planning and delivery throughout the project lifecycle.
• Manage requirements, maintain clear documentation, and support delivery teams using Agile methodologies.
• Partner with Product Management and Customer Success to incorporate feedback for future implementations.

Skills

Communication

Presentation skills

Agile methodologies

Stakeholder engagement

Cloud & AI platforms

Tools

Salesforce

ServiceNow

SharePoint

Python scripting

Job description

Design intelligent experiences that actually make sense.

How do you translate complex business needs into elegant technical solutions that deliver real impact? As a Solution Architect on our Professional Services team, you’ll be the trusted technical advisor helping world-class customers unlock the full power of Coveo’s relevance technology.

You’ll work at the intersection of business, technology, and people, guiding customers through the design and delivery of intelligent search, recommendations and generative AI experiences that transform how they operate. From discovery to go-live, you’ll shape projects that matter.

As one of our Solution Architect, you will:

• Act as a trusted advisor by understanding customer business challenges and translating them into scalable technical solutions.
• Lead solution design, architecture, and implementation of Coveo’s AI relevance platform across customer digital ecosystems.
• Collaborate with customer stakeholders, from technical teams to executive leaders, to align business goals and technology standards.
• Guide customers through best practices in governance, planning, and delivery throughout the project lifecycle.
• Manage requirements, maintain clear documentation, and support delivery teams using Agile methodologies.
• Partner with Coveo product management and customer success teams to share feedback and improve future implementations.

Here is what will qualify you for the role:

• 8+ years of experience in business analysis, solution architecture, or similar client-facing technical roles
• Proven experience delivering software or cloud implementation projects in a professional services or consulting context
• Strong organizational skills and hands-on experience with Agile methodologies
• Excellent communication and presentation skills, with the ability to engage both technical and business teams as well as executive stakeholders

What will make you stand out:

• Experience working with cloud, AI and hosted solutions such as Salesforce, ServiceNow, SharePoint, or commerce platforms
• Background in customer-facing consulting roles, with a strong advisor mindset
• Ability to write simple scripts in Python or similar programming languages
• Experience with Salesforce or commerce platforms, with certification considered a strong asset

You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact [e-mail] to discuss your needs.