Business Applications Specialist

Socket.dev; Calgary; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Generous base pay

Vacation time

4 paid personal days

Group pension plan with 4% matching

Bonus programs

Flexible benefits

Mental health resources

Professional development assistance

MNP University

Dress For Your Day

Firm sponsored social events

Job summary

MNP is seeking a Business Applications Specialist to drive effective solutions for our Solution Delivery team in Canada. You will build strong relationships with vendors, IT teams, and business stakeholders while translating needs into practical technology changes.

You will coordinate system updates and training, manage documentation, and identify automation opportunities to improve processes and delivery outcomes for mid-market clients.

Qualifications

• Translate business needs into technical solutions.
• Experience with cloud-based SaaS accounting applications.
• Strong communication and training program development.

Responsibilities

• Build and maintain relationships with vendors, stakeholders, and IT teams.
• Partner with stakeholders to understand business needs, resolve issues, and drive technology solutions.
• Maintain documentation, knowledge resources, and issue tracking for service delivery.
• Coordinate and deliver system updates, training sessions, communications, and change management.
• Identify opportunities for automation, integrations, and process improvements.
• Stay informed on emerging technologies, market trends, and vendor roadmaps.
• Collaborate with business and IT leadership to plan and prioritize project requests, releases, and system changes.
• Manage and execute operational projects within the portfolio and support transition of process ownership.
• Support effective management of software licensing, reporting, and vendor contracts to ensure compliance.

Skills

Business processes

Financial services

Payroll

Cloud-based apps

Stakeholder management

Project management

Communication skills

Tools

ServiceNow

Job description

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Solution Delivery team as a Business Applications Specialist. This diverse team of professionals effectively drives change and successful outcomes while ensuring activities remain on track, on scope and within budget. As a trusted advisor, you will develop, enable and support initiatives that allow MNP to deliver client service and operate reliably and efficiently.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Build and maintain strong relationships with vendors, business stakeholders, and IT teams to support organizational objectives
• Partner with stakeholders to understand business needs, resolve critical issues, and drive effective technology solutions
• Maintain accurate documentation, knowledge resources, and issue tracking to ensure effective support and service delivery
• Coordinate and deliver system updates, training sessions, communications, and change management activities to support user adoption
• Identify opportunities for automation, integrations, and process improvements
• Stay informed on emerging technologies, market trends, and vendor product roadmaps to support continuous improvement
• Collaborate with business and IT leadership to plan and prioritize project requests, releases, and system changes
• Manage and execute operational projects within the portfolio and support the transition of process ownership from implementation to ongoing operations
• Support the effective management of software licensing, reporting, and vendor contracts to ensure operational efficiency and compliance

Skills and Experience

• Strong knowledge of business processes, financial services, bookkeeping, and payroll, with the ability to translate business needs into technical solutions
• Proven experience with cloud-based applications and SaaS for accounting and financial management
• Skilled in managing stakeholder expectations with strong customer mindset
• Project management exposure in delivering technology solutions across multiple service lines
• Excellent communication skills for creating clear, engaging content for internal communications and training
• Experience in developing training programs, conducting sessions, and knowledge base oversight
• Understanding of change management and leading teams through technology and process adoption
• Experience managing software licensing, ensuring compliance, and conducting audits
• Familiarity with software development, Agile methodologies, and ITSM frameworks (e.g., ITIL) would be an asset
• Experience with ServiceNow is an asset

MyRewards@MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more!

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!

Future/Current Opportunity:

Current