Business Application Analyst III

TD; Toronto; On-site; CAD 70,000 - 98,000; Full time

Job summary

TD is seeking an experienced Workday-focused professional in Toronto to manage core HCM processes, security configurations, and data governance adherence within a major project environment.

You will own project intake, artifact documentation, and BAT testing while collaborating with IT and business stakeholders to ensure timely, compliant delivery across the PDLC framework.

Qualifications

• Undergraduate degree or technical certificate.
• 3+ years of hands-on Workday HCM experience.
• Experience with EIB loads and security configurations.
• Familiarity with the PDLC and data governance practices.

Responsibilities

• Lead intake of projects and major initiatives.
• Document all business artifacts required for projects per the bank's PDLC.
• Maintain day-to-day operations process management for consistency and SLA adherence.
• Execute BAT testing and provide feedback on requirements and designs.
• Collaborate with Technology to meet business requirements and data governance needs.
• Support deployment and change management for initiatives related to applications.

Skills

Workday HCM

JIRA

ServiceNow

Data governance

BAT testing

Education

Undergraduate degree or technical certificate

Tools

Workday

JIRA

ServiceNow

Job description

Work Location

Toronto, Ontario, Canada

Hours

37.5

Line Of Business

Enterprise Enabling Functions

Pay Details

$69,700 - $98,400 CAD. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

KEY ACCOUNTABILITIES

CUSTOMER

• Responsible for intake of projects and major initiatives
• Responsible for the documentation of all business owned artifacts that are required for projects and major initiatives as defined by the bank's Project Delivery Life Cycle (PDLC) methodology
• Responsible for business process documentation for all business applications owned/managed
• Responsible for day to day operations process management to ensure consistency, and delivery according to established SLA
• Responsible for all Business Acceptance Test (BAT) documentation that is required for all projects and major initiatives as defined by the bank's project delivery methodology
• Work closely with the Test Lead to ensure common testing standards and practices are followed and adhered to
• Responsible for the execution of all BAT testing for projects and/or release maintenances
• Responsible for working with Technology to establish a partnership and ensure all business requirements and Data Governance requirements are met
• Provide support on deployment and change management for initiatives relating to applications owned / managed
• Review requirements specifications and technical design documents to provide timely and meaningful feedback
• Provide feedback and thoughts on possible solutions to issues/risks arising throughout the life cycle of a project, including adherence to enterprise application / data lifecycle practices
• Identify and elevate risks that could impact project timelines or the quality of the deliverables to project manager and business owner, provide options and recommendation
• Act as an escalation point for application and operation issues both directly and through internal/external business partners (including external vendors)
• May provide project management support to various extents

SHAREHOLDER

• Act as a decision maker on projects—responsible for getting input from the appropriate SMEs in order to make decisions
• Accountable for adhering to the EPMO project management methodology
• Ensure adherence to the Data Governance Framework
• Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer
• Demonstrated ability to build relationships within the team and with key stakeholders
• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments
• Continuously enhance knowledge of business domains and their products/services
• Support the development of business cases including benefits identification
• Support and/or implement solutions that mitigate risk and maximizes the availability of service, efficiency and effectiveness

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your business area/function and the bank, both internally and/or externally
• Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees

BREADTH & DEPTH

• Experienced working professional role providing specialized business application management activities, advisory or process / program support within own area of sociality
• Advanced knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules
• Advanced knowledge of bank's PDLC methodology, business testing and project management
• Requires experienced, conceptual and practical knowledge within their own specialty and knowledge of broader related areas
• Advanced understanding of business / functional drivers and processes supported for own area
• Advanced analytical and problem-solving skills with the ability to communicate with various business partners to explain complex technical issues with a business lens in easily understandable terms
• Leads projects or work streams within broader projects with moderate risk and complexity, may be accountable for ongoing activities, processes and functional programs
• Exercises judgment based on the analysis of multiple sources of information
• Work performed under minimal management guidance and supervision
• Identify and lead problem resolutions
• Generally reports to a Manager or Senior Manager

Experience & Education

• Undergraduate degree or technical certificate
• 3+ years relevant experience

Must Have

Minimum of 3-5 years of hands-on experience performing the following tasks in Workday:

• Core HCM Business Process, Security configurations
• Executing EIB loads (simple to complex)
• Managing Workday Hierarchies - creating/updating supervisory orgs, cost centers, locations & custom orgs
• Inbox ticket management experience (JIRA, ServiceNow)
• Creating and managing Stories/tasks in JIRA
• Monitoring of upstream/downstream integrations
• Development of Custom and Standard reports within Workday

Nice To Have

• Workday certifications (e.g. HCM, Comp, Security)
• Stakeholder management experience (IT / HR business owners)
• Experience working in Agile Pods

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec Only)

Sans Objet