Business Application Analyst

Meridian OneCap; Toronto; Hybrid; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Hybrid work arrangements

Toronto office location

Job summary

Meridian OneCap Credit Corp. in Toronto offers a hybrid role as a Business Applications Analyst. You will support Leasing Systems, CRM and Web Portals, handling 2nd level incidents and changes through the ITIL lifecycle.

Ideal candidates have 1–2 years in EDGE, CRM, and Crystal Reports, with strong communication and problem-solving skills. You’ll work with internal and external partners to deliver reliable IT services and continuous improvements.

Qualifications

• 1–2 years’ experience with EDGE
• CRM
• Crystal Reports

Responsibilities

• Coordinate escalation tickets and determine impact
• Provide 2nd level production support
• Coordinate small project initiatives from initiation to close
• Lead root cause analysis of incidents and problems

Skills

EDGE

CRM

Crystal Reports

Job description

Toronto Corporate Office
Etobicoke, ON M8X 2X3, CAN

Description

At Meridianour aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Who we are!

Meridian OneCap Credit Corp (MOC) is an equipment and finance company providing a broad range of financial services to businesses throughout Canada. Our parent, Meridian Credit Union, has over 70 years of banking history and is Ontario’s largest credit union.

MOC is a provider of asset financing in the form of capital leases. We are committed to being the best provider of specialized equipment financing services to strategic vendors across Canada. Our service-oriented culture and exceptional group of professionals serves to provide our strategic partners with value-added service and constructive solutions.

Meridian OneCap Credit Corp provides customized leasing solutions both to help companies sell equipment and to companies that have chosen to lease equipment, rather than buy. For manufacturers and vendors, we enable you to provide your customers with a value-added service that helps your customers acquire equipment efficiently and gives your company a competitive edge. And for the end user, we can help you to preserve working capital in your business, while benefiting now from the use of the equipment.

Our team is known as industry leaders. We’ve earned our reputation through consistent delivery of financing programs with the most efficient transaction process and superior customer service. With the largest direct sales force within the Canadian market, it’s no wonder our customer service is unparalleled.

In support of Meridian OneCap’s vision, mission and values this individual will be accountable for providing support to our internal and external Business partners. The incumbent will provide support for business applications: Leasing Systems, CRM and Web Portals. The Business Applications Analyst will be responsible for assisting with 2nd level of support to MOCC’s internal and external partners in all areas of the ITIL Service & System Development Lifecycle including Change Management, Release Management, Incident Management, Problem Management and Continual Service Improvement

What You’ll Do

Management and Decision Making

• Coordination with the business to determine impact and urgency of escalated tickets
• Coordination with other team members, as needed, to resolve escalated tickets
• Responsible for receipt and management of incident and problem tickets from initiation to resolution

Service

• Provide 2nd level Production support as required
• Co-ordinate small project initiatives from initiation to close
• Lead the investigation of incidents and problems,via root cause analysis

Communications

• Communicate effectively and build rapport with team members, stakeholders and business partners
• Create problem/ communication summaries understanding the target audience is business and technical staff
• Coordinate testing operations with 3rd party vendors
• Liaise with developers to determine root cause and resolution for problem/ incident tickets

Impact

• Authority level to raise issues to maximize value to the organization
• A critical role in escalating high impacting problem tickets for quick resolution
• Flexible in assigned tasks and ability to move to new assignments as demanded by business priorities
• Act as the source of information for many stakeholders throughout IT: development, infrastructure, and management

What you can bring to this Role

• Strong interpersonal skills – able to interact with and build effective relationships with all the teams within Solutions Development and the organization
• Able to prioritize and plan workload, and to meet deadlines in a dynamic, fast-paced environment
• Organized, with the ability to quickly prioritize and effectively handle critical issues or competing priorities; move with agility from one task to another
• Strong written and verbal communication skills with ability to influence others and negotiate effectively
• Adaptable and patient – able to work well in a fluid environment, flex with change and tolerate ambiguity
• Excellent time management and multitasking skills – ability to prioritize and re-prioritize
• Self motivated
• Strong problem-solving and analytical skills
• Capable of explaining simple procedures in writing or verbally
• 1-2 years’ experience with the following:
  • EDGE
  • CRM
  • Cystal Rpts
• Able to act with confidence in their area of expertise
• Demonstrated ability and creativity in developing and implementing process improvement initiatives

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: CAD $65,000- $70,000

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: Toronto Corporate Office. This is a hybrid opportunity

Meridian OneCap has a remote work policy that allows flexibility for employees to work remotely but also requires our employees to attend the office minimum one day per week. The intention is for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your candidates and clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn't your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst forsustainable growth,community impact, andfuture-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology– Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking– The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility– Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Our Commitment To You

Meridian OneCap is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian OneCap.