Business Analyst, Retail Systems

circlek; Laval (administrative region); On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Group Insurance Program

Paid Time Off

Employee Discounts

Training and Development

Recognition and Rewards

Mentorship Program

Scholarship Program

Job summary

Couche-Tard/Circle K is seeking a Business Analyst for Retail Systems in Laval, QC. You will report to the Manager of Retail Systems and coordinate enhancements for store and fuel operations, including documentation for new releases and QA/UAT planning.

The role requires strong knowledge of NCR Radiant and Bulloch systems, plus experience with requirements gathering, testing, and cross-functional collaboration in a fast-paced retail environment.

Qualifications

• College diploma or university degree in computer science, information systems or equivalent work experience.
• 3–5 years of related experience.
• Extensive knowledge of Retail Systems within a store environment.
• Strong understanding of convenience stores and fuel station environments.
• Excellent analytical and problem-solving abilities.
• Good functional knowledge of programming languages.
• Project coordination skills.
• Ability to communicate effectively with technical and non-technical staff.
• Hands-on experience developing test cases and test plans.

Responsibilities

• Lead the Retail Systems team with functional and operational knowledge of NCR Radiant and Bulloch systems.
• Define development, testing and documentation of business requirements for projects.
• Plan, schedule and implement project plans and requirements.
• Lead business requirement definitions for Retail Systems (C-stores and Fuel).
• Facilitate and lead workgroups with stakeholders to gather and validate business rules.
• Provide user training and support, build user manuals and draft QA/UAT plans.
• Coordinate with vendors for efficient implementation of new software products.

Skills

Retail Systems

Stakeholder collaboration

QA & UAT testing

Requirements gathering

Project coordination

Communication with technical staff

Test case development

ERP awareness

Education

College or university degree in CS/IS

Tools

NCR Radiant

Bulloch system

Microsoft Office

Job description

JOIN OUR TEAM!

At Couche-Tard/Circle K,our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 17,000 stores in 29 countries, serving almost 9 million customers every day. In total, approximately 149,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there.Are you ready to grow your career? Let's grow together!

Business Analyst, Retail Systems

________________________________________________________________________________________

Department: Global Tech – Retail Systems

Location: On site, Laval, QC (4204 boulevard Industriel, H7L 0E3)

Type of employment: Temporary – Maternity Leave Replacement, Full Time (40 hours)

________________________________________________________________________________________

THE ROLE

Reporting the Manager of Retail Systems based in Laval, QC, the position requires extensive operational and business knowledge of Store Systems for convenience stores and fuel operations along with a very good working knowledge of corporate Systems (Merchandising, Fuel, Accounting, Marketing). The responsibilities involve coordination of requests for enhancements from Stakeholders and compiling them into a release for the required systems. The position also involves documentation for various activities regarding new version releases including: Analyzing proposed enhancements from vendors; Collaboration with QA on the drafting of QA & UAT test plans including test cases; and drafting of communication plans for end users. The candidate will also be an intricate resource and be the lead liaison for the Retails Systems Team regarding demands from the operations and fuel teams.

WHAT YOU’LL DO

Want to start your career with us? Here's an overview of the main responsibilities of this position:

• Works as a lead member of the Retail systems team with functional and operational knowledge of the NCR Radiant system and the Bulloch system
• Defining development, testing and documentation of business requirements and deliverables on a project‑by‑project basis in collaboration with internal users and departments.
• Participates in defining the development and project plans, including scoping, scheduling, and implementation.
• Leads the definition of the business requirements that are related to the Retail Systems. (i.e. C‑stores and Fuel)
• Plan, facilitate and lead workgroups with internal and external stakeholders to gather, define, analyze and validate business, process, functional, and data requirements and business rules for selected systems.
• Provides support to the user community: training, error solving, system enhancement recommendation, expert office automation advice, query building, etc.
• Responsible for developing and maintaining user manuals to represent current and future systems.
• Creates risk assessment analysis representing a complete and realistic course of probable events.
• Responsible for ensuring system testing, QA & UAT are properly executed and documented according to the department policies.
• Train end users to operate new and existing store systems technology.
• Liaison with vendors for efficient implementation of new software products and projects.

WHAT YOU’LL NEED

We want you to join our team! Here's what we're looking for:

Education:

• College diploma or university degree in the field of computer science, information systems and/or equivalent work experience.

Experience:

• Minimum 3-5 years experience in related area.

Knowledge and skills:

• Extensive knowledge of Retail Systems within a store environment.
• Good understanding of convenience stores and fuel station environments.
• Excellent analytic and problem‑solving abilities.
• Good functional knowledge of programming languages.
• Project coordination skills.
• Able to communicate effectively with technical and non‑technical staff.
• Hands‑on experience developing test cases and test plans.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Experience working both independently and, in a team‑oriented environment.
• Proficiency with Microsoft suite of products
• Understanding of ERP systems, key architecture points and overall structure.

Language skills:

• Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined above. Specifically, the role requires collaboration with global teams.

WHY YOU SHOULD WORK HERE:

At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us:

Benefits package:

• Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long‑term disability, life insurance, health spending account)
• Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work‑life balance.

Additional Perks:

• Employee Discounts: Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies.
• Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.
• Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.
• Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.
• Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.

At Couche-Tard/Circle K, we're committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.

Couche-Tard / Circle K valorise la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu'employeur qui s'engage à respecter l'équité en matière d'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés que l’on sert. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.