Business Analyst - Microsoft 365 & IP Telephony

Sapsol Technologies Inc; Regina; On-site; CAD 70,000 - 90,000; Full time

Job summary

A technology services provider is seeking a Business Analyst to enhance enterprise collaboration and voice services across Microsoft 365 and hybrid IP telephony settings. Your responsibilities will include leading governance policy design, supporting user adoption, and ensuring compliance in safety-critical environments. The ideal candidate possesses a background in relevant studies and experience managing configurations and lifecycles related to Microsoft 365 and IP telephony systems. This role supports essential communication needs aligned with a mission of reliable power delivery.

Qualifications

• Post-secondary education in a relevant field is required.
• Experience managing Microsoft 365 lifecycle and governance.
• Familiarity with hybrid IP telephony systems.

Responsibilities

• Lead lifecycle and configuration of Microsoft 365.
• Design and recommend Microsoft Teams policies.
• Support user adoption in hybrid IP telephony environments.

Skills

Microsoft 365 configuration

Cross-functional troubleshooting

User adoption support

Business analysis in industrial settings

Education

Related post-secondary education (e.g., BA)

Tools

Microsoft Teams

Cisco Contact Centre

SmartTAP

Job description

About the Role

We’re seeking a Business Analyst to support enterprise collaboration and voice services acrossMicrosoft 365andhybrid IP telephonyenvironments. You’ll translate business needs into clear requirements, lead governance and policy design, and partner with cross‑functional teams to enable secure, reliable communications—especially insafety‑critical power plant environments.

This work contributes directly to SaskPower’s mission ofreliable and affordable powerand aligns with our values ofsafety, openness, collaboration, and accountability.

What you’ll do (Key Responsibilities)

• Lead M365 lifecycle & configurationacross key apps; establish and maintaingovernance policiesand standards.
• Design and recommendMicrosoft Teamspolicies (custom policies, channel structures, permissions) that scale enterprise‑wide.
• DevelopConditional Accessuser stories/use cases, test scenarios, and provide results/feedback to stakeholders.
• Support user adoption and business operations in ahybrid IP telephonyenvironment (e.g.,SmartTAPrecording,Cisco Jabber,Cisco Contact Centre, room devices fromCisco, Lenovo, Logitech).
• Providebusiness support and analysisfor IP telephony inpower plantsettings, ensuring high availability and compliance withsafety‑criticalcommunication protocols.
• Contribute to the design/oversight ofcall group configurationsandemergency call routingaligned with control‑room requirements and plant safety procedures.
• Partner with IT and vendors to configure/maintainCisco Contact Centresolutions (routing logic, skill groups, queue management).
• Participate inSmartTAProllout and vendor evaluation, ensuring compliance with call recording policies and regulations.
• Serve as a liaison between technical teams and business users forM365 feature enablementand change adoption.

Core Deliverables

• Requirements documentation(detailed business and technical requirements for network/collab/telephony initiatives).
• Solution designs & specificationsin collaboration with Solution Architects and adjacent technical teams.

What you’ll bring (Qualifications)

Education & Clearance

• Related post‑secondary education (e.g., BA or equivalent) and relevant training/certifications. Background/education verification required; additional risk assessments may apply per project needs.

Must‑have Experience

Skill

Years of Experience

Level of Experience

Details / Examples
(please explain your proficiency, provide technical details and/or examples)

ManagingMicrosoft 365configuration and lifecycle; drafting and maintainingM365 governance.

DesigningTeamspolicies, channel structures, and permissions.

BuildingConditional Accessuser stories/use cases and executingtest scenarios.

Supporting business operations anduser adoptionacross hybrid IP telephony (SmartTAP, Cisco Jabber, Cisco Contact Centre, room devices fromCisco/Lenovo/Logitech).

Business analysis for IP telephony inindustrial/plantenvironments with strict safety and reliability demands.

Cross‑functionaltroubleshooting & optimizationof IP phone configurations at scale, balancingperformance, user needs, and regulatory compliance.

Nice to have

Hands‑on withcall recording complianceandemergency call routingin control‑room contexts.

Experience implementing or tuningCisco Contact Centre(skill groups, queues).

Certifications:Microsoft 365,Teams(e.g., Administrator Associate),Cisco Collaboration/Voice,ITIL(industry‑standard assets for this scope).