Business Analyst- Manufacturing

Acumatica; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading cloud ERP solutions provider in Ottawa seeks an experienced professional with ERP and manufacturing solutions expertise. You will analyze business requirements, collaborate with users, and manage projects effectively. The ideal candidate has strong analytical skills, communication abilities, and a Bachelor's degree. Excellent professional growth opportunities are available.

Qualifications

• 3+ years of relevant experience working with Manufacturing solutions.
• ERP experience required.
• Strong analytical and critical thinking skills.
• Ability to gather business requirements and document them.

Responsibilities

• Analyze business scenarios and requirements for production and MRP.
• Work closely with end users to define and document systems requirements.
• Develop organizational change management framework.
• Act as the primary point of contact for stakeholders.

Skills

Analytical skills

Communication skills

Critical thinking

Technical knowledge

Project management

Education

Bachelor’s degree (or equivalent experience)

Tools

ERP systems

UML diagrams

Job description

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.

Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.

Responsibilities

• Analyze business scenarios and requirements for production, engineering, Material Requirements Planning (MRP), and Advanced Planning and Scheduling (APS). Configure, design computer programs, and recommend automated system controls and protocols to solve organizational information issues.
• Determine operational objectives, gather information and evaluate output requirements and formats.
• Work closely with end users to analyze, define, model and document systems requirements. Identify project milestones, phases and elements, and keep team within timeline and budget.
• Construct workflow charts and diagrams, study system capabilities, and write specifications.
• Develop organizational change management framework and conduct user acceptance testing.
• Maintain automated system protocols by writing and updating procedures. May create end-user documentation (e.g., user guides, process flow charts, training materials) and deliver training.
• Partner with business and technical teams in establishing project teams and providing overall direction for the technology development components of projects from initiation through delivery.
• Gather required data from end-users to evaluate objectives, goals, and scope to create technical specifications.
• Serve as liaison between technical and non-technical departments to ensure that all targets and requirements are met.
• Keep leadership informed of key issues that may impact project completion, budget, or other results.
• Review user documentation and training courses on the product functionality being developed.
• Acquire new systems knowledge through research, reading and formal training.

Qualifications

• 3+ years of relevant experience working with Manufacturing solutions.
• ERP experience required.
• Ability to analyze and categorize issues in the context of organizational and functional objectives.
• In-depth functional, technical and market knowledge enabling the provision of appropriate solutions.
• Solid understanding of current market trends from solution, vendor and end-user perspective.
• Ability to demonstrate strong analytical and critical thinking skills.
• Ability to gather business requirements from different stakeholders, analyze, design according to the product's principle and write a detailed functional specification with use cases, mockups, UML diagrams, and other process flows.
• Ability to act as a primary point of contact for external stakeholders like Customers, Partners, ISVs and internal stakeholders like developers, testers, product managers.
• Ability to take ownership and be autonomous.
• Strong oral and written communication skills.
• Bachelor’s degree (or equivalent experience).

Additional Information

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail]. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.