Business Analyst - Junior

Williams Engineering Canada; Edmonton; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading engineering firm in Edmonton is seeking an IT Support Coordinator to work closely with the Business Analyst Manager. The role involves monitoring IT compliance, facilitating onboarding, and supporting documentation of business processes. Applicants should have 2-4 years of operational experience, preferably within a Professional Services firm, and be proficient in Office 365. This position offers a remote work option.

Qualifications

• Experience in Engineering or a Professional Services firm would be valuable.
• 2-4 years of experience in an operational capacity with similar responsibilities.

Responsibilities

• Monitor compliance with the IT tech stack through audits.
• Manage Knowbe4 campaigns and conduct cyber security training.
• Support documentation of current and future business processes.

Skills

Attention to detail

Change management

Record maintenance

Interpersonal skills

Verbal and written communication

Organizational skills

Education

Post secondary education in a related field

Tools

Office 365

Job description

At Williams Engineering Canada, we brighten the lives of people in our community.

Knowing what we do reaches beyond a single project, we believe it's not only our responsibility but our core purpose to engineer cities that are safe, inclusive, and resilient.

We believe in the value of shared knowledge to better consult, create, and encourage diverse perspectives, to provide innovative solutions across the busiest cities and the most remote regions of Western and Northern Canada. We recognize that our people do much more than engineer solutions and solve our clients' greatest challenges; they have the opportunity to impact the communities in which they live, work, and build relationships in. In order to make a positive impact on our communities, we must start by positively impacting our own people. To us, this means providing fair compensation, training, advancement opportunities, and an open‑door team environment.

We’re proud to be certified as a Great Place to Work®, reflecting our commitment to fostering a positive, inclusive, and collaborative workplace. Our team members thrive in an environment that values growth, innovation, and respect. Join us, and experience firsthand what makes our culture truly exceptional!

There are many reasons why remote working helps people have more control over their work and balance their lives, that's why at Williams Engineering, we believe a remote work strategy makes business sense and helps us achieve our purpose of brightening the lives of people in our communities by reducing our carbon footprint.

Reports to: Business Analyst Manager

Based at: Corporate Office, Edmonton (Remote work option available)

Position Purpose

This position will work closely with the Business Analyst Manager to provide exceptional support to teammates through the continual improvement of processes related to business technology. The primary focus will be on documenting, maintaining, and sharing information with the organization. Success in this position will require strong attention to detail and adaptability.

Specific Responsibilities

• Monitor compliance with the IT tech stack through audits.
• Manage Knowbe4 campaigns, communicate results and conduct cyber security training as required.
• Facilitate IT related Onboarding and Offboarding tasks.
• Support data collection to identify trends and insights that inform business decisions.
• Prepare reporting for leadership on IT tickets and issues.
• Manage company computer program (Hardware as a Service) and hardware peripheral records. Coordinate new orders and recycling as needed.
• Attend weekly meetings with IT managed service provider to review day‑to‑day items.
• Maintain company communication and information sharing methods (Intranet, Teams, Distribution Lists, Viva Engage etc.).
• Create clear and concise IT related work instructions for teammates.
• Support the documentation of current business processes and help define future processes, identifying gaps, inefficiencies and opportunities for improvement.
• Participate in IT projects and initiatives to help achieve company goals.
• Maintain the highest level of confidentiality.
• Other duties as assigned.
• Perpetuate, clarify, and embody WE Purpose and Core Values
• Teammates are required to adhere to the company policies and guidelines as well as the company and client safety policies and practices in effect at any given time.

Qualifications and Experience

• Post secondary education in a related field is considered an asset but is not mandatory.
• Experience in Engineering or a Professional Services firm would be valuable.
• 2-4 years of experience in an operational capacity with similar responsibilities to this role.
• Experience managing an Office 365 environment.

Skills and Capabilities

• Attention to detail.
• Experience in maintaining records.
• Strong skillset for change management.
• Knowledge of current IT landscape including cyber security issues.
• Excellent interpersonal skills : a person who listens well, respects diversity of opinions and has an open, clear and succinct communication style.
• Proficiency in verbal and written communication.
• The ability to build and maintain relationships with internal and external stakeholders, including vendors who support our business.
• Effective organizational and time management skills in handling multiple priorities, performing a variety of tasks, and meeting required deadlines.