Business Analyst - Intermediate

LanceSoft Inc; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A consulting firm in Toronto is seeking an experienced Business Analyst with over 7 years in the field. The role involves managing user lifecycle processes, conducting audits, and generating performance reports. Candidates should have strong project management and communication skills. This is an onsite position with a work schedule from Monday to Friday.

Qualifications

• 7+ years of experience as a Business Analyst.
• Experience with planning and implementation of releases.
• Strong communication, facilitation, negotiation, and problem-solving skills.

Responsibilities

• Maintain user lifecycle management processes.
• Conduct periodic audits for platform users.
• Generate monthly reports on platform performance.

Skills

Project management

Communication skills

Negotiation

Consensus building

Problem-solving

ITIL

Service management

SDLC

Client relationship management

Cloud services

Education

Bachelor's degree in a relevant field

Tools

Microsoft Azure

Kubernetes

IBM WebSphere

Remedy

eSMT

Job description

RQ09900 - Business Analyst – Intermediate

Duration: 286 Business Days

Location: Toronto, ON (Onsite)

Description

Operations Audit Lead

• Maintain SUS platform user lifecycle management processes
• Periodic platform user audit
• Client follow-up and remediation

Platform Log and Audit Lead

• Product management of SUS Audit and common Logging components
• Specification documentation upkeep (requirements and system capabilities for platform and applications)
• User guide and training material upkeep.
• New requirements management (definition, implementation scheduling etc.)
• Implementation validation and sign-off
• Periodic review of platform audit data and reports to identify abnormal usage patterns and initiate corrective action
• Onboarding and project support for application audit
• High level effort and resource assessment

Performance and Security Analyst

• Generate monthly reports on platform performance
• Monitor vulnerability reports and track security patching
• Service Management statistics (Incidents, Service Requests, Change Requests, Outage, SLA etc.)
• Transaction volume statistics (Gateway transactions, DB transactions, API transactions etc.)
• Audit status and issues

Service Inventory Manager

• Manage SUS Service Description documentation
• Manage SUS components CI inventory (liaison to CMDB team)

This position is listed as Onsite; the resource is expected to work 7.25 hours per calendar day between standard working hours of 8:00AM and 5:00PM (excluding lunch breaks) every Monday to Friday inclusive at the identified Ontario Public Service (OPS) office location.

Skills

Experience and Skill Set Requirements

General Project Management and Communications Skills (30%)

• Demonstrated experience with setting up workshops with the business users. Demonstrate strong communication, facilitation, negotiation, consensus building and problem-solving skills.
• Demonstrated experience with planning and implementation of releases. Demonstrated experience with developing project plans. Experience with project change management.
• Experience working in communications or organizational development role.

Operations Support and Service Management Skills (30%)

• Demonstrated experience with operations and service management on large IT platforms.
• Extensive experience with ITIL and service management, analytics, and reporting tools. Developing service management processes for cloud based platforms & services.
• In-depth knowledge of SDLC and DevOps processes and tools.
• Extensive Client Relationship Management experience.

Architecture, Implementation & Integration (25%)

• 3+ years of experience in the development of internet/intranet applications of enterprise-wide large, medium or small size, multi-platform, n-tier, multi component applications.
• 3+ years’ of demonstrated competency and experience in implementing physical infrastructure environments and integrating IBM WebSphere Suite of technologies, Integration and API and Oracle DB.
• Demonstrated competency and experience with the Zachman framework.
• Demonstrated knowledge and experience with business/information/application/ technology/security architectures with enterprise architecture.
• Demonstrated experience with AODA.

Enterprise Security Solution & Java Application Development (10%)

• 3+ years of experience in enterprise application development focused around the use of features such as APIs (REST and SOAP), microservices, SOA, ESB, Single Sign On, Identity Access Management, Omni-channel design, J2EE and J2EE security.
• Demonstrated experience with providing application and security architecture for complex enterprise-wide projects.

Public Sector Experience (5%)

• Experience in the public sector with Enterprise Architecture Approval process (ACT / ARB) and the IT gating process would be an asset.

Preferred Skills and Knowledge

• Knowledge of, and experience with the policies and procedures of the Ontario government (e.g. business case development, project approvals, and policy development) or another large, complex, unionized organization.
• Knowledge of, and experience with infrastructure services with large organization (e.g. Internal Infrastructure Hosting policies and Provisioning practices).
• Service Management service lifecycle, event & Audit management, monitoring services.
• In depth knowledge of the support organization and ITSM processes adopted in OPS including standards, process and procedures.
• Knowledge & Experience with Enterprise service model.
• Experience with Cloud Services – Kubernetes (OpenShift) & MS Azure.
• Experience with reporting tools and concepts.
• Demonstrate strong communication and problem-solving skills.
• Demonstrate initiative and responsiveness.
• Experience with CMDB concepts and methodologies.
• Experience with Remedy and/or eSMT.

Closing Date/Time: 2025-12-04, 12:00 p.m.

Max submission: 2 (Two)

• From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home.

• From January 5, 2026, the candidate is required to work onsite 5 days a week fully.

Must Have

• 7+ years of experience as a Business Analyst.
• Demonstrated experience with setting up workshops with the business users.
• Demonstrate strong communication, facilitation, negotiation, consensus building and problem-solving skills.
• Demonstrated experience with planning and implementation of releases.

Ideal candidate should have the following exp

• Experience with Cloud Services – Kubernetes (OpenShift) & MS Azure.
• Experience with reporting tools and concepts.
• Demonstrate strong communication and problem-solving skills.
• Demonstrate initiative and responsiveness.
• Experience with CMDB concepts and methodologies.
• Experience with Remedy and/or eSMT.