Business Analyst – E-Commerce

Fuze HR; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Montreal is looking for a Business Analyst to support the Ecommerce department. The ideal candidate will have 2-3 years of experience in Ecommerce, strong HTML and CSS skills, and excellent communication abilities. Responsibilities include managing content updates, providing technical support, and ensuring the quality of E-commerce systems. This role offers an opportunity to work in a fast-paced environment with multiple projects.

Qualifications

• 2-3 years Ecommerce experience.
• Strong proficiency in HTML and CSS.
• Excellent skills with MS Office, MS Project and Web-based software.
• Ability to manage multiple projects in a deadline-driven environment.
• Strong documentation skills required.

Responsibilities

• Execute daily content updates.
• Manage and update E-commerce projects.
• Conduct site QA for content updates.
• Provide technical support and guidance.
• Create end-user documentation and training materials.

Skills

Ecommerce experience

Proficiency in HTML

Proficiency in CSS

MS Office skills

Project management skills

Problem-solving

Communication skills

Organizational skills

Job description

Role : Business Analyst

Location : Montreal, Qc

Job description :

We are seeking a Business Analyst that can play a pivotal role in supporting Ecommerce department.

Main Responsibilities

• Execution of content updates daily.
• Collaboration with teams to gather copy, translation, images for any site content updates.
• Manage and update content across 3rd party vendor dashboards as needed.
• Manage smaller E-commerce projects and enhancement requests.
• Conduct site QA for any content updates ensuring content is responsive across devices and updated accordingly across all sites.
• Provide technical support and guidance to users.
• Troubleshoot and resolve E-commerce technical issues.
• Assist with site testing and quality assurance for system reliability.
• Evaluate system functionalities and recommend enhancements.
• Assess feasibility and make recommendations for specific business requests.
• Creating, reviewing, and delivering end-user documentation (user guide, process flow charts, and training materials) and training for accuracy.
• Collaborating with teams to gather requirements and translate them into technical specifications.
• Ensuring timely resolution and implementation and logging tickets as needed.
• Supporting and participating in UAT testing for all site modifications and enhancements.
• Coordinating with the development teams and supporting them.
• System analysis to evaluate and enhance the systems functionalities.

QUALIFICATIONS

• 2-3 years Ecommerce experience.
• Strong proficiency in HTML and CSS
• Excellent skills with MS Office, MS Project and Web-based software
• Ability to prioritize and manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
• Strong Communication skills and Documentation are required (Document Business Requirements, use case development, business process diagraming, facilitating information gathering sessions and workshops)
• Strong organizational skills
• Excellent verbal and written communication skills.
• A proactive approach to problem-solving.