Business Analyst Customer Operations

ATCO; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A diversified global corporation in Edmonton is seeking a Business Analyst to support change management and implement business processes. The ideal candidate will have a background in analyzing data, developing KPIs, and building collaborative solutions. This role requires a Bachelor's degree and a minimum of 5 years of experience in a related field. The compensation includes competitive benefits and is a full-time position.

Benefits

Competitive compensation and flexible benefits

Employee share purchase plan

Charitable donation matching

Company-matched defined contribution pension plan

Comprehensive Employee & Family Wellness Program

Qualifications

• Minimum 5 years of related experience preferably in a utility environment.
• Certification as a Business Analysis Professional (CBAP) or PMI-PBA is preferred.
• Demonstrated adaptability in a dynamic work environment.

Responsibilities

• Develop and manage a centralized SharePoint site for team collaboration.
• Collaborate with stakeholders to define KPIs and ensure accurate reporting.
• Create and manage upskilling plans and develop onboarding material.

Skills

SQL

Agile

Business Analysis

Visio

Waterfall

Business Process Modeling

Requirements Gathering

User Acceptance Testing

Business requirements

SDLC

Systems Analysis

Data Analysis Skills

Education

Bachelor's degree or diploma in Business Administration or related fields

Tools

Microsoft Office 365 Suite (i.e. SharePoint, Power BI, Excel, Word)

Job description

Description

Your opportunity is here!

Location : Edmonton AB (Downtown)

What We Offer :

• Competitive compensation and flexible benefits
• Employee share purchase plan
• Charitable donation matching
• Company-matched defined contribution pension plan
• Comprehensive Employee & Family Wellness Program
• A culture based on caring integrity agility collaboration and safety

About the Role

As a Business Analyst in the Customer Operations group you will play a critical role in supporting the team through change management initiatives. You will implement business processes procedures and practices in addition to analyzing and managing team metrics. This role is ideal for someone who thrives on building collaborative solutions enjoys analyzing data and is passionate about leading change and developing talent in a dynamic environment.

What You Get to Do :

• Develop implement and manage a centralized SharePoint site that facilitates team collaboration provides access to essential resources and features intuitive navigation document version control and secure user access.
• Collaborate with stakeholders to define meaningful KPIs and ensure timely accurate reporting.
• Develop and maintain team-level and individual performance dashboards using Power BI or equivalent tools.
• Analyze performance trends and provide insights to support operational decision-making.
• Create standardized documentation templates and establish a structured library for storing business‑critical information.
• Implement an approval workflow to ensure accuracy consistency and compliance in documentation.
• Maintain and update documentation to reflect evolving business processes and practices.
• Create and manage upskilling plans and develop onboarding material to support continuous learning and career development.
• Identify design and implement efficient business processes procedures and tools to enhance operational effectiveness.
• Monitor existing practices and recommend improvements to ensure quality control and assurance.
• Facilitate cross‑functional collaboration to align process changes with business goals.
• Act as a visible leader in supporting change initiatives across the Billing Operation Business Support and Call Centre teams.
• Provide guidance and support to team members during transitions ensuring clear communication and engagement.

What You Bring :

• A Bachelors degree or diploma in Business Administration related Information Technology diploma or equivalent combination of education and experience appropriate for this position.
• Minimum 5 years of related experience preferably in a utility environment as business analyst data analyst or similar.
• Certification as a Business Analysis Professional (CBAP) or certification through the Project Management Institute as a Professional Business Analyst (PMI‑PBA) is preferred.
• Proficient in Microsoft Office 365 Suite (i.e. SharePoint Power BI Excel Word).
• Experience with documentation lifecycle version control and approval workflows. Understanding process mapping and continuous improvement methodologies such as Lean and Six Sigma.
• Proficient in creating dashboards designing and maintaining data repositories and developing performance reporting tools.
• Strong ability to interpret data identify trends and generate actionable insights.
• Demonstrated adaptability in a dynamic work environment with shifting priorities skilled at handling multiple projects prioritizing tasks problem solving and meeting deadlines.
• Proven ability to work independently as well as collaboratively in a team setting with experience initiating projects and supporting team members during transitions. Strong interpersonal skills to work across teams.

We would like to thank everyone for their application; however only those being considered for an interview will be contacted.

ATCO Electric is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics Utilities Energy Infrastructure Retail Energy Transportation and Commercial Real Estate. Learn more about how we build communities energize industries and deliver customer‑focused solutions like no other company in the world at . ATCO is proud to be an equal opportunity employer. Visit our website for more information.

ATCO is proud to be an equal opportunity qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status veteran status sexual orientation gender identity or any other characteristic protected by our website for more information.

In the spirit of reconciliation we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history languages ceremonies and culture of the Indigenous Peoples who call these areas home.

Required Experience :

IC

Key Skills

SQL, Agile, Business Analysis, Visio, Waterfall, Business Process Modeling, Requirements Gathering, User Acceptance Testing, Business requirements, SDLC, Systems Analysis, Data Analysis Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1