Business Analyst/Change Coordinator (Computer Services Off 3)

Government of Nova Scotia; Halifax; On-site; CAD 76,000 - 92,000; Full time

Benefits offered by this job

Defined Benefit Pension

Health Insurance

Dental Insurance

Life Insurance

Vacation

Employee Assistance

Job summary

The Government of Nova Scotia is seeking a Business Analyst/Change Coordinator to support the IT Change Management Team. You will coordinate change processes, analyze business needs, and define solutions to improve programs and services across departments.

You will lead requirements gathering, document business processes, and liaise with clients and IT teams to ensure delivery of strategic goals. Strong communication and workshop facilitation are essential.

Qualifications

• Bachelor's degree in Computer Science or equivalent IT program with 3+ years’ experience.
• Knowledge of IT Change Management, business standards and processes, IT strategies and policies.
• Proficiency with standard office automation software (Word, Excel, PowerPoint, email).
• Ability to solve problems, make decisions and recommendations; strong analytical skills.
• Ability to interview, facilitate working groups and build strong client relationships.

Responsibilities

• Analyze Change Records and identify trends, issues and opportunities.
• Provide support and coordination to the IT Change Management process.
• Prepare and deliver progress reports and participate in CAB meetings.
• Lead workshops and coordinate stakeholder discussions; document business requirements and solutions.
• Develop business cases, cost analyses and implementation plans for process improvements.
• Communicate clearly with clients and cross-team stakeholders to align priorities.
• Coach team members and manage priorities across departments.
• Maintain awareness of new software, standards, and ITIL practices.

Skills

IT Change Management

Business standards

Policies & procedures

Office automation (Word/Excel/PowerPt)

Analytical skills

Communication

Facilitation & interviewing

Education

Bachelor's degree in Computer Science

IT program + 3 years 6 months experience

Tools

ITIL

Job description

About Us

At CSDS, we prioritize people- both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today's tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don't just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia's evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you'll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we're setting new standards for digital public service, delivering resilient solutions that meet today's needs—and anticipate tomorrow's challenges.

About Our Opportunity

Reporting to the Manager, Service Excellence, as the Business Analyst/Change Coordinator you'll provide support to the IT Change Management Team in the coordination and management of the change management process, perform complex analytical and technical work in the areas of business process assessment, modification and planning for departmental program/business units in addressing fundamental business problems having both long term and short-term effects. This requires taking a leadership role in defining solutions and assisting with the implementation of strategic business process improvement initiatives to realize program and operational savings, improved client service and attainment of strategic goals.

You'll provide leadership in the analysis of business processes and information systems as business requirements change to ensure effective business process and service delivery. You will also act as a liaison between and cross IT organization teams to ensure infrastructure services meet defined technology solutions and business needs, while supporting existing technology standards and helping to establish new ones.

Primary Accountabilities

• Ensure smooth operation of IT Change Management - Analyze Change Records to determine any trends/problems/improvements what contributes to the development and improvements of corporate standards
• Provide support and coordination to the IT Change Management process.
• Assist IT Change Management in reporting, change schedules and Change Advisory Board (CAB) meetings, when required, ensuring the communication occurs with all stakeholders
• Conduct and document analysis for diverse, short and long-term projects and enhancements related to the Department's business and strategic goals. This includes assessment of the current situation and business requirements, development of solution recommendations, opportunity evaluation, development of business cases and cost analysis. Solutions may be business, process, technology and/or service oriented.
• Plan, facilitate and lead workshops with internal and external participants and facilitate decision making with the business, departmental management, and external vendors (where appropriate).
• Lead and complete the preparation and documentation of business requirements, business process definitions, workflow processes and data models, system specifications, and implementation plans.
• Present complex options with a solution recommendation to clients.
• Ensure effective communication where agreement or cooperation is required or where there are barriers to understanding. Establish and manage competing priorities and identify opportunities for cross-departmental or corporate initiatives.
• Chair stakeholder and team meetings, coach and mentor team members, and monitor tasks and quality of work. Delegate and coordinate work with other teams across departments.
• Work closely with clients to understand their business needs and act as a liaison for clients in the resolution of IT technology and service-related problems.
• Prepare and deliver progress reports.
• Participate in departmental committees and working groups.
• Determine and manage client expectations.
• Maintain current awareness and knowledge of new software, best practices, standards, and methodologies.

Qualifications And Experience

As the successful candidate, you will have a bachelor's degree in Computer Science plus a minimum of 3 years' experience or graduation from a recognized Information Technology program plus 3 years and 6 months of experience (or the equivalent combination of training and experience).

You will also have knowledge and understanding of the following:

• Knowledge and experience with IT Change Management.
• Business standards and processes.
• Established IT strategies, policies and procedures and link these with customer requirements.
• Office automation software such as Word, Excel, PowerPoint, email and collaboration software to write business cases, create reports and spreadsheets.
• Ability to solve problems, make decisions and/or recommendations
• Analytical skills to convert business requirements into business cases.
• Ability to interview, facilitate working groups and develop strong relationships.

The ability to weigh alternatives, use judgment and make decisions. Experience with team consensus building and conducting and presenting meetings and workshops.

Excellent communication (both verbal and written) and interpersonal skills are required as well as demonstrated ability to interact effectively with clients, staff, peers, and management. The ideal candidate will be flexible and adaptable to ever changing priorities.

Knowledge of Information Technology Infrastructure Library (ITIL) would be considered an asset.

We will assess the above qualifications and competencies using one or more of the following tools: Written examination, standardized test, oral presentation, interview (s) and reference check.

Equivalency

An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, Benefits for government employees.

Working Conditions

Overtime hours may be required based on business needs.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• A dynamic, client-focused office environment where service excellence and teamwork are our focus.

Pay Grade: PR 14

Salary Range: $2,912.93 - $3,547.06 Bi-Weekly

Employment Equity Statement

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians, Persons of African Descent, Racialized Persons, Persons with Disabilities, 2SLGBTQIA+ Persons and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement

We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at [e-mail].

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [e-mail].