Business Analyst

New Flyer; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading transit bus manufacturer in Winnipeg is seeking a key member for their Customer Care Division. The role requires expertise in process improvement and advanced data analysis. Candidates should have a background in Business, strong skills in Microsoft products, and familiarity with lean methodologies. The company offers competitive wages, health benefits, and a continuous learning environment.

Benefits

Competitive Wages

Extended Health Benefits

Paid Holidays

Pension Plan

Continuous learning environment

Qualifications

• Ability to apply lean methodologies to optimize processes.
• Experience with Oracle EBS and Service Cloud desired.
• Strong organizational and detail-oriented skills.

Responsibilities

• Monitor and implement process improvements for the division.
• Analyze and present data for business operations.
• Provide training to team members and customers.

Skills

Intermediate/Advanced proficiency with Microsoft products

Strong analytical and problem-solving skills

Lean methodologies knowledge

Strong/effective communication skills

Education

Post-secondary education in Business or equivalent

Tools

SQL

DAX

Excel

SharePoint Online

Job description

New Flyer is North America's heavy‑duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY

As a key member of our Customer Care Division, you will drive improvements in effectiveness and efficiency by championing a culture of continuous enhancement. Your responsibilities will include lean process optimization, advanced data reporting and analysis, and the development and implementation of robust system solutions.

WHAT YOU WILL DO

• Continuously monitor, recommend, and implement process improvement initiatives to increase effectiveness and productivity of the departments within the Division
• Transform data into information and insight to make recommendations to support and drive the business operations and strategic decision‑making
• Analyze, summarize and present intricate data in approachable ways
• Participate in the development and implementation of projects, policies, and/or procedures aimed at improving productivity for the division
• Provide training to internal and external team members, customers and business partners
• Plan and monitor the implementation of improvement initiatives
• Act as the Customer Care systems subject matter expert by answering inquiries, providing direction to team members on processes and policies, managing business systems, and providing issue investigation and resolution
• Liaise with IT on business system issues and improvements, providing direction and testing ensuring business requirements are met
• Develop, improve, and assist in tracking metrics within the division to improve departmental operations and the customer experience
• Participate in and occasionally lead Kaizen events for the Division

WHAT YOU NEED TO BE SUCCESSFUL

• Post‑secondary education in Business or equivalent combination of education and experience
• Intermediate/Advanced proficiency with Microsoft products including Excel and SharePoint Online
• Intermediate experience with SQL, DAX, dashboard & reports
• Proven ability to apply lean methodologies to optimize processes and drive efficiency in complex environments
• Working knowledge of Oracle EBS, Service Cloud, OPA & Field Service Cloud desired
• Strong analytical and problem‑solving skills
• Strong organizational and time‑management skills with keen attention to detail and commitment to excellence
• Motivated self‑starter with ability and desire to work in a fast‑paced environment
• Strong/effective communication skills, both internal and external
• Technically savvy with strong computing and facilitation skills
• Project Management experience preferred but not required

WHY JOIN OUR TEAM

• Competitive Wages
• Extended Health Benefits
• Paid Holidays
• Pension Plan
• A continuous learning environment
• Ability to advance your career with a growing company
• Ongoing employee development through various in‑house training initiatives and tuition subsidies for courses at outside institutions

OUR WHY

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com.