Business Analyst

ubc; Vancouver; On-site; CAD 90,000 - 135,000; Full time

Job summary

The University of British Columbia (UBC) is seeking a Business Analyst for the EMMS Sustainment Team. This role focuses on partnering with user groups to determine business needs and introduce Planon-based solutions that support maintenance, inventory, and asset management across facilities.

The Business Analyst will work cross-functionally with departments to define requirements, create functional specifications, and guide testing, training, and documentation to ensure reliable 7x24 support for

Qualifications

• Determines business needs with user groups and documents functional specs.
• Performs ongoing business and systems analysis to align with operational goals.
• Defines requirements and prioritizes enhancements for EMMS Sustainment.

Responsibilities

• Partner with stakeholders to develop business requirements and test cases.
• Lead functional design, configuration, and testing of Planon and related systems.
• Coordinate data validation, releases, and training for new application updates.
• Provide incident resolution support and liaise with Tier 3 support as needed.
• Map processes for releases and assess release capabilities against business needs.

Skills

Business analysis

Stakeholder management

Requirements definition

Functional specifications

Tools

Planon

Workday

Mulesoft

Jira

Confluence

ServiceNow

Canvas Catalogue

Job description

Staff - Non Union

Job Category M&P - AAPS

Job Profile AAPS Salaried - Administration, Level C

Job Title Business Analyst

Department EMMS Sustainment Team | Customer Services & Informatics | Facilities

Compensation Range $8,087.08 - $12,117.08 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date September 30, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date.

This position is subject to the satisfactory completion of required background checks

Job End Date Ongoing

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff, and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The University of British Columbia ("UBC") is a global center for teaching, learning, and research, consistently ranked among the top 20 public universities in the world and recently recognized as North America's most international university. UBC is a diverse environment, with almost every industry vertical represented, from healthcare, education, food and beverage, legal, media, real estate, etc., and with more than 70,000 members of the community. UBC's service providers need to be able to meet a variety of stakeholder needs with both robust and mature operational capabilities combined with the agility and innovation required to meet the ambitious objectives laid out in its new Strategic Plan: Shaping UBC's Next Century.

The Business Analyst consults with user groups to determine business needs and introduce solutions that support the needs of an enterprise, multi-stakeholder technology solution. This position provides both business and technical expertise to develop overall strategies for sustaining a strategic application system, Planon. Planon is a single unified software application providing best-practice processes for maintenance management, inventory management, and asset management (building and grounds assets associated with maintenance and work orders) with integrations to other UBC applications.

Team members within this unit will work cross-functionally with other departments/units across UBC. The focus will be on providing business stakeholder oversight and long-term direction, integration and application support, requirements definition, functional application design, configuration, implementation, testing, data validation, new application updates/releases, training, troubleshooting, and documentation.

Maintains the reliability and availability of a UBC mission-critical 7x24 system by providing Tier 0 knowledge base, Tier 1, ITSC logging issues, and Tier 2 support, triage, incident and problem resolution, liaising and working with Tier 3 support, and ensuring services meet or exceed customer service levels at all times. Provides input to strategies for the growth, improvements, and upgrades of this system and actively participates in the implementation of such enhancements. Team members within EMMS Sustainment will use Workday, Planon, Mulesoft, Jira, Confluence, ServiceNow, and Canvas Catalogue systems.

Organizational Status

Reports to the Manager, EMMS. Works independently and jointly with departments across UBC. Collaborates with management and staff from other administrative groups to facilitate application support, enhancement projects, and integration with other enterprise systems. Interacts directly with other university technology professionals and third-party software vendors.

Work Performed

• Partners with key stakeholders to develop business requirements; details functional specification documents and test cases.
• Conducts ongoing business and systems analysis, systems/software enhancements, integrations, and new development that aligns with the University's goal to be operationally efficient. Makes recommendations on usage of new functionality, takes an active role in project design, and acts as functional project lead during the implementation stage.
• Identifies functional requirements for EMMS by consulting with the stakeholder community to determine design elements and prioritize enhancements, changes, and releases.
• Fields specialist knowledge tickets and supports problem and incident resolutions.
• Maps business processes for releases, evaluates release capabilities to determine if they meet current and/or future business needs, and investigates custom solutions if the release does not meet busine