Business Analyst

AGCO; Toronto; On-site; CAD 59,000 - 70,000; Full time

Benefits offered by this job

Generous time-off policy

Defined benefit pension plans

Health, dental, and vision plans

Well-being credits

Parental leave top-up

Professional development

Employee Assistance Program

Paid onsite parking

Job summary

AGCO's North York Head Office in Toronto is seeking a Business Analyst to optimize business processes and support digital product planning within the I+IT division. You will gather requirements, analyze solutions, and collaborate with stakeholders to ensure alignment with organizational goals.

The ideal candidate has 3+ years of IT/engineering experience, BABOK/SDLC expertise, and familiarity with Salesforce and Oracle Fusion.

Qualifications

• Bachelor's degree in IT, Economics, or Engineering; 3+ years of relevant experience.
• CBAP designation is an asset.
• Strong BABOK and SDLC knowledge.
• Experience coordinating multiple releases with MS Project, Jira, and DevOps.
• Functional knowledge of Salesforce and Oracle Fusion.
• Proficiency with BPMN, Visio, Excel, PowerPoint, and Outlook.
• Eligible to work in Canada; able to pass a background check.

Responsibilities

• Analyze and document business requirements for optimization initiatives.
• Elicit requirements via interviews, workshops, and analysis.
• Model current and future state processes with standard notation.
• Collaborate with stakeholders, vendors, and SMEs to define solutions.
• Support release planning and product configuration for digital products.
• Coordinate with developers to balance usability and business needs.

Skills

BABOK

SDLC

Jira

DevOps

Salesforce

Oracle Fusion

BPMN

Visio

Excel

PowerPoint

Outlook

MS Project

CBAP

Education

Bachelor's degree in IT, Economics, or Engineering

CBAP designation (asset)

Tools

Salesforce

AWS

Oracle Fusion

SharePoint

Power Automate

.NET

Job description

90 Sheppard Ave E, North York, ON M2N 2Z8, Canada

Job Description

Posted Monday, August 17, 2026 at 4:00 AM | Expires Saturday, August 29, 2026 at 3:59 AM

Position Title:

Business Analyst

Employment Type :

Existing Vacancy :

Contract (up to 24 months), Full-Time

Yes

Division/Branch:

Information and Information Technology (I+IT) Division / Business Optimization and Insights (BOI) Branch

Application Deadline:

August 28, 2026

8

Pay Range:

$43.05 hourly to $50.65 hourly

Work Location:

Head Office, Toronto, ON ; (In-Office)

The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario’s vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest.

The I+IT division of the AGCO has an exciting opportunity within the Business Optimization and Insights (BOI) team for a Business Analyst. Reporting to the Senior Manager, Digital Product Planning, you will conduct business analysis, process optimization, develop requirement definitions, and facilitate discussion of solution options for AGCO’s Digital Products supported by BOI. You will collaborate closely with business stakeholders, product and project leaders, vendors, subject matter experts, and I+IT teams to assess business challenges, recommend improvements, and ensure proposed solutions align with organizational objectives, user needs, and operational requirements.

What You Will Do :

• Analyze and document business requirements for process optimization initiatives and changes related to AGCO’s digital enterprise solutions. These solutions include AGCO’s core regulatory system, Contact Center solution (Salesforce integrated with Amazon Web Services), ERP for Financial and Procurement functions (Oracle Fusion), and in-house solutions built on platforms like SharePoint, Power Automate, and .NET.
• Elicit business requirements through various methods, including interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, and task/workflow analysis.
• Analyze and evaluate information from multiple sources, resolve conflicts, and translate high-level data into detailed insights to identify alternative solutions.
• Model and document current and future state business processes with sufficient detail to guide analysis and support implementation, using standard modeling notation.
• Deliver clear and organized presentations, including sensitive or complex information, with tact and professionalism.
• Lead or support release planning activities across various product roadmaps.
• Identify and propose solutions for discrepancies between business requirements/processes and software capabilities.
• Collaborate with developers and subject matter experts (SMEs) to establish technical vision, balancing trade-offs between usability, business needs, and actual requirements.
• Support the review, prioritization, and sizing of change requests for AGCO’s digital products and assist in product configuration.

You Have:

• Bachelor's degree in IT, Economics, or Engineering, with a minimum of 3+ years of relevant experience; Certified Business Analysis Professional (CBAP) designation is an asset.
• Expert knowledge of standard BABOK methodologies and a strong understanding of the Software Development Life Cycle (SDLC).
• Exceptional analytical skills with experience in reengineering business processes.
• Proven experience in coordinating multiple product releases using tools such as MS Project, Jira, and DevOps.
• Functional knowledge of SaaS solutions like Salesforce (Contact Center module integrated with Amazon Web Services) and Oracle Fusion (Finance, Procurement, and HRIS modules).
• Proficiency in identifying cause-and-effect relationships in business processes.
• Experience with Business Process Modeling Notation (BPMN) and associated tools.
• Expert-level proficiency in Visio, Excel, PowerPoint, and Outlook.
• Eligibility to work in Canada and the ability to successfully complete a criminal background check.

Nice to Have:

• Practical knowledge of Agile methodologies and MS Power Platform (Power BI, PowerApps, and Power Automate) is an asset.

About the AGCO

The Alcohol and Gaming Commission of Ontario (AGCO) is an Ontario provincial regulatoryagency that reports totheMinistry of the Attorney General . We are responsible for regulating the alcohol, gaming, horse racing and cannabis retail sectors in accordance with the principles of honesty and integrity, and in the public interest.

What we offer

The AGCO provides a comprehensive range of benefits and programs (subject to eligibility), including:

• Generous time-off policy, including 2 volunteer days to contribute to causes that matter to you.
• Defined benefit pension plans to secure your financial future.
• Comprehensive health, dental, and vision plans, with 100% employer-paid premiums.
• Well-being credits to support gym memberships, therapy, financial planning, and more.
• Employer-paid parental leave top-up.
• Professional development opportunities with access to training programs, leadership resources, and reimbursement for professional memberships.
• 24/7 confidential support through our Employee Assistance Program.
• Convenient, central location near the subway line for easy access when working in the office. Paid onsite parking is also available.

The AGCO is an inclusive and equal opportunity employer.

The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code. Disability related accommodation during the recruitment process is available upon request. Persons with disabilities who require accommodation during the application process, or who need job postings in an alternative format, may email their request to [e-mail]. The subject line should read “Accommodation in Application – [Position Title].

We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of the hiring process. All applications will be reviewed and evaluated by our Human Resources team and hiring managers.

90 Sheppard Ave E, North York, ON M2N 2Z8, Canada