Business Analyst

HomeEquity Bank; Toronto; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Extended health and dental benefits

Employee & Family Assistance Program

Employer-Matched Group Retirement Plan

Employee Share Investment Plan

Well-being initiatives including a/wel

Well-being initiatives including: a wh

Job summary

HomeEquity Bank is seeking a detail-oriented Business Analyst to partner with multiple departments, translate business needs into clear requirements, and implement solutions within our IT systems. You will work closely with business and technology teams to drive operational and strategic outcomes.

The ideal candidate has 2-3 years in business analysis, strong requirements gathering, and familiarity with banking concepts. This hybrid role offers growth opportunities and a collaborative culture.

Qualifications

• 2-3 years of experience in business analysis required.
• Experience eliciting requirements and creating, analyzing and validating detailed functional specifications.
• Experience with user acceptance testing (UAT).
• Familiarity with project management techniques.
• Understanding of financial and banking concepts including mortgages and lending.

Responsibilities

• Evaluate and analyze requested business initiatives.
• Participate in request reviews with business users.
• Elicit requirements via whiteboard sessions, process flows and statements of work.
• Collaborate with internal customers to support system enhancements throughout the delivery lifecycle.
• Work with delivery teams to address change requests and questions on requirements.
• Document test scenarios and conduct UAT walkthroughs for business users.
• Review system enhancements with users and obtain signoffs.
• Document changes and provide user training on new functionality.
• Participate in retrospectives and capture lessons learned.

Skills

Business analysis

Requirements elicitation

Functional specifications

User acceptance testing

Stakeholder collaboration

Project management

Financial/banking concepts

Salesforce

Education

Post-secondary education or technology-related diploma

Tools

Salesforce

Job description

WHO WE ARE

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.

OUR VALUES, OUR PASSION

At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other. Customer-Focused. Passionate Advocates Courage to Act. Do the Right Thing One Team. One Vision Think Long-Term. Ever-Evolving Be Exceptional. Inspire Greatness

POSITION SUMMARY

The Business Analyst is a detail-oriented, highly motivated individual with excellent analytical, organizational, interpersonal, and communication skills. They are deadline oriented with a demonstrated ability to prioritize multiple requests and apply critical thinking to resolve business and system problems. They will work closely with partners from all departments to understand the complexities of their business problems. Working with both business and technology teams, they will identify opportunities for improvement and recommend solutions where the bank's IT systems can be used to achieve operational and strategic goals.

MAJOR ELEMENTS OF THE ROLE

• Evaluates, analyzes assigned requests.
• Participates in request reviews with business users.
• Reviews business processes and elicits business requirements through whiteboard sessions, process flows and statements of work.
• Liaises with internal customers to support system enhancements throughout the development lifecycle.
• Works with delivery squad to address change requests from the business and questions on documented requirements.
• Ensures deliverables are progressing through tech delivery releases and provides delivery status updates.
• Documents test scenarios for business users and conduct UAT (User Acceptance Testing) walkthroughs and labs.
• Reviews system enhancements with business users and obtains delivery signoffs.
• Documents system changes and provides user training on new functionality.
• Participates in project retrospectives and documents lessons learned.

SKILLS AND EXPERIENCE REQUIRED

Post-secondary education or a technology-related diploma, with 2-3 years experience in business analysis. Experience in eliciting requirements, creating, analyzing, and validating detailed functional specifications, and user acceptance testing. Experience working with internal clients at all levels and departments. Familiarity with project management techniques. Understanding of financial and banking concepts including mortgages, interest rates, property appraisals, credit assessment and mortgage products. Experience working in Salesforce would also be considered an asset.

WORKING CONDITIONS UNIQUE TO JOB

Hybrid work environment

WHY WORK AT HOMEEQUITY BANK?

Great Environment HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way. We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees. A Dynamic Culture – With People at the Centre We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including following:

• Greater Toronto’s Top Employers 2024
• Waterstone Canada’s Most Admired Corporate Cultures 2022-2023
• The Globe and Mail's Report on Business: Canada’s Top Growing Companies 2022 (third year since 2019)
• Canadian Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row
• Achievers Top 50 Most Engaged Workplaces 2023

Growth and Opportunities We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally through a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.

Celebrating Great Work and People We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders. From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more. Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.

The Perks (for eligible employees)

• Extended health and dental benefits
• Employee & Family Assistance Program
• Employer-Matched Group Retirement Savings Plan
• Employee Share Investment Plan
• Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits
• Employee corporate discount for GoodLife Fitness

Inclusion & Accessibility

HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Please note that our successful candidate is required to complete a background check.

Stay in the Know

Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work: LinkedIn Youtube Facebook Twitter Instagram Chip.ca