Business Analyst

Scotiabank; Toronto; On-site; CAD 110,000 - 150,000; Full time

Job summary

Scotiabank Canada seeks a payments-focused business analyst to drive end-to-end international payment initiatives. You will collaborate with banks, fintechs, and internal technology teams to translate complex business needs into clear requirements and user stories.

The role emphasizes compliance, cross-functional workshops, and ongoing optimization of payment processes. You'll work within a fast-paced payments modernization program, engaging in design, analysis, and release readiness while

Qualifications

• Understand end-to-end international payments and collaborate with banks, fintechs, and internal tech teams.
• Translate business needs into functional requirements and user stories.
• Participate in workshops to gather and analyze requirements.
• Ensure payment processes comply with industry standards and regulations.
• Support planning, scoping, and impact analysis for initiatives.
• Perform gap analyses and release readiness reviews for enhancements.

Responsibilities

• Lead analysis, documentation, and validation of business requirements.
• Collaborate with stakeholders and tech teams to deliver end-to-end solutions.
• Translate complex needs into concise requirements and user stories.
• Facilitate workshops with cross-functional teams to gather requirements.
• Contribute to design and optimization of payment processes with regulatory alignment.
• Support scrum master and project manager in planning and scope.
• Monitor post-implementation performance and incident resolution.

Skills

SWIFT flows

ISO 20022

Payments lifecycle

Agile project

Stakeholder management

Jira/Confluence

MS Office

English communication

Education

Bachelor's degree in Business/IT

Tools

Jira

Confluence

MS Office

Power BI

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank continues to be an industry leader for Payments technology and innovation. We have a history of safely leveraging new tools to enable new experiences for our customers, focusing on ensuring we protect their interests and goals. The result of this leads to modernization programs which aim to offer enriched information and transparencies to support the rapidly evolving payments community.

The Role

We are looking for an enthusiastic individual who understands the end-to-end lifecycle of international payments and can collaborate effectively with banks, fintech partners, and internal technology teams also to innovate and collaborate on the value-driven goals in delivering customer value. You will engage in a fast-paced and challenging environment, with opportunities to build new relationships and learn how you can make an impact in the competitive, trillion-dollar, Payments industry. You will be exposed to a wide range of businesses both internally and externally, then leveraging Scotiabank's strong technology base, build and develop on strategic, forward-looking infrastructure.

What You'll Do:

Day-to-Day

• Lead the analysis, documentation, and validation of business requirements ensuring all the decisions and requirements changes are properly captured
• Collaborate with business stakeholders and technology teams across the bank as well as external partners to deliver the end-to-end solution
• Translate complex business needs into clear and concise functional requirements and user stories
• Facilitate workshops and working sessions with cross-functional teams to gather and analyze requirements
• Contribute to design and optimization of payment processes, ensuring compliance with industry standards and regulatory requirements
• Support scrum master and project manager in planning, scoping, and impact analysis for initiatives
• Perform gap analysis, root cause assessments, and release readiness reviews for payment system enhancements or upgrades
• Act as a subject matter expert (SME) for payment-related projects and operational improvements as well as SWIFT connectivity.
• Monitor post-implementation performance and incident resolution
• Must be able to work within tight deadlines and schedules which may result in extended working hours during peak time to meet project deliverables
• Mentor and coach less experienced team members
• Support various portfolio initiatives where possible
• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
• Champion a high-performance environment and contributes to an inclusive work environment
• Experience and willingness to execute various test cycles

What You'll Bring:

• Manage and support SWIFT payment flows (MT and MX formats)
• Experience with ISO 20022 standards.
• Solid understanding of payment processing lifecycle and reconciliation processes.
• Experience working with banks, fintechs, or financial institutions.
• Strong expertise in business process mapping, requirements gathering & documenting and system analysis
• Core analytical and problem-solving abilities with keen attention to detail
• Ability to communicate effectively with both technical and business stakeholders, translating complex information into clear insights
• Ability to conduct gap analysis on different payment standards
• Strong ability to build and maintain relationships with stakeholders across the bank
• Ability to quickly adapt and manage multiple priorities in a fast-paced, dynamic environment
• Ability to proactively identify project risks and contribute to overall project health and success
• Proficiency in using Jira / Confluence/ MS Office
• Payments Domain Knowledge in SWIFT, Fedwire and ISO 20022 is an asset
• Experience working in Agile project methodology
• Professional English proficiency (written and spoken).

Nice to have:

• Knowledge of SQL.
• Experience working with databases.
• Experience building dashboards or reports using Power BI.
• Experience with APIs (REST/SOAP) and XML message structures.
• Previous participation in large-scale payment transformation projects.

What's in it for you?

• You’ll join a team focused on building cloud platforms as products, enabling delivery teams across the enterprise rather than acting as a centralized gatekeeper or operating within a narrow delivery focus. This role offers exposure to a wide range of technologies, problem domains, and stakeholders.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.