Business Analyst

Singapore Cancer Society; Outram; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading non-profit organization in Nova Scotia seeks an IT Project Manager to oversee digital transformation initiatives. This full-time, 2-year contract role requires strong skills in business requirements documentation and vendor management. Ideal candidates will have at least 7 years of experience in IT and excellent collaboration skills. Ensuring compliance with data privacy regulations is also a key responsibility.

Qualifications

• Minimum 7 years of relevant experience in IT or digital transformation.
• Familiarity with cloud-based systems and data governance practices.
• Strong communication and collaboration skills required.

Responsibilities

• Lead the discovery and documentation of business and functional requirements.
• Manage vendor relationships and performance metrics.
• Ensure systems comply with data privacy regulations.

Skills

Business process mapping

Requirements gathering

Solution documentation

Collaboration skills

Change management

Education

Degree in Computer Science or related discipline

Job description

Reporting to the Head of Digital & IT, this role will play a key role in the Digital Solution and IT department, acting as the bridge between business users and technical teams. This role carries end-to-end accountability for requirements gathering, vendor delivery, application lifecycle management, and compliance oversight. The role will collaborate across departments to ensure systems align with organisational goals and user needs.

Additionally, they will play a key role in decision-making processes and hold authority in managing vendors, alongside overseeing ongoing application maintenance. This role will drive SCS’s digital transformation, IT strategy, and governance. They will ensure IT alignment with business goals, oversee digital projects, manage risks and budgets, and maintain robust IT infrastructure and cybersecurity. They will foster innovation and seamless system integration to support SCS’s mission through technology.

Key Responsibilities

• Responsibilities: Lead the discovery and documentation of business and functional requirements for digital systems across clinical, community, and corporate service areas.
• Responsibilities: Map current and future-state processes, identify gaps, and propose improvements to enhance client, volunteer, and donor experiences.
• Responsibilities: Facilitate user workshops and cross-functional discussions to gather insights and drive alignment.
• System Implementation & Integration: Own the application lifecycle post-implementation, including maintenance, upgrades, and enhancements.
• System Implementation & Integration: Support system configuration, user acceptance testing (UAT), data migration, and deployment activities.
• System Implementation & Integration: Ensure integration with government systems and internal platforms where relevant.
• System Implementation & Integration: Manage vendor relationships, ensuring contractual deliverables, service levels, and performance metrics are met.
• System Implementation & Integration: Chair regular vendor review meetings, escalate issues through formal governance channels, and approve corrective actions.
• System Implementation & Integration: Monitor and ensure adherence to Service Level Agreements (SLAs) for application performance and issue response.
• System Implementation & Integration: Maintain a clear log of issues, coordinate timely resolutions, and provide regular updates to stakeholders.
• Governance, Compliance & Continuous Improvement: Support organisational change management efforts by translating technical solutions into user-friendly processes.
• Governance, Compliance & Continuous Improvement: Work with end users to ensure system adoption and continuous feedback for improvement.
• Governance, Compliance & Continuous Improvement: Coordinate with internal departments for training, rollout planning, and user support.
• Governance, Compliance & Continuous Improvement: Ensure all systems and processes comply with data privacy regulations, including PDPA and HIB requirements.
• Governance, Compliance & Continuous Improvement: Serve as the accountable owner for system compliance audits and regulatory reporting.
• Governance, Compliance & Continuous Improvement: Document business rules, workflows, and governance processes to maintain system integrity and accountability.

Criteria

• A degree in Computer Science, Computer Engineering, or a related discipline with minimum 7 years of relevant working experience in IT, digital transformation, or related fields.
• Prior experience in social service, healthcare, or non-profit environments will be beneficial but not mandatory.
• Familiarity with cloud-based systems, integration approaches, and data governance practices is an advantage.
• Strong skills in business process mapping, requirements gathering, and solution documentation.
• Ability to work independently and collaboratively with both technical and non-technical stakeholders.
• Excellent communication, collaboration, and change management skills.
• Ability to understand and interpret requirements leading to technical implementation.

This is a 2-year full time contract role.

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