Business Analyst

The Ottawa Hospital; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian healthcare institution is seeking an Epic Analyst to join the Health Information System Department. The role involves supporting the Epic Health Information System to enhance patient care. Candidates should have a relevant university degree, at least three years of experience in information systems, and strong analytical skills. This temporary position is located in Ottawa, offering an opportunity to become Epic certified.

Benefits

Comprehensive benefits package

Defined Benefit Pension plan

Health and Wellness resources

Professional development opportunities

Qualifications

• Minimum of three years experience in Information Systems.
• Experience leading small to medium scale systems implementation.
• Experience with documenting and communicating processes.

Responsibilities

• Identify and analyze organizational needs from end users.
• Understand and configure the Epic software system.
• Provide second level support for various clinical modalities.

Skills

Analytical skills

Problem-solving

Communication skills

Organizational skills

Proficiency in Microsoft Office

Project management experience

Education

University degree in relevant discipline

Tools

SQL

Crystal Reports

Job description

About The Ottawa Hospital

Inspired by research and driven by compassion!

The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi‑campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health‑care challenges while continually engaging with the community to support our vision for better patient care.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high‑quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information

Join our team as an Epic Analyst in the Health Information System (HIS) Department!

The HIS Department is responsible for the continuing and ongoing support of patient safety and care through maintaining and improving the Atlas Alliance’s Epic Health Information System. The Atlas Alliance is a partnership of 10 Ontario healthcare institutions sharing one Epic HIS. The vision of the HIS Department is to continue to support and upgrade our integrated health information management system and increase the quality and safety of care, enhancing both the patient and provider experience now and for generations to come. You will have the opportunity to become Epic certified, a highly marketable asset.

What is Epic?

Epic is one of the largest Electronic Health Record (EHR) systems in North America, leading the way in enterprise Health Information Systems.

Why join the HIS Team?

The Ottawa Hospital's HIS team enables you to combine your passion for information technology and health care. You will help remove barriers to the flow of health information within the Atlas Alliance and have a positive impact on the way our patients receive world‑class care. If you are looking to take your career to the next level and directly impact patient care in your community, we want to hear from you!

Temporary position until November 7th 2026 approximately.

Rotation/Shifts

Days, 8 hour shifts.

For information purposes only - The Hospital reserves the right to change.

What You Will Do

• Identify and analyze organizational needs by gathering information from end users, defining scope and objectives, and making recommendations for solutions.
• Understand the Epic software system and how to build/configure it to meet the needs of end users.
• Provide second level support for all various clinical modalities including issue triage and resolutions.
• Application troubleshooting, reporting and tracking issues/solutions with vendors/clients.
• Support regular upgrades/enhancements to the Epic system; review release notes with stakeholders, determine build requirements, configure the system, and perform application/integrated testing.

What You Will Bring

• University degree and/or college plus equivalent experience in a relevant discipline.
• Minimum of three (3) years progressive experience in Information Systems including previous experience in project management (other healthcare‑based experience may also be considered).
• Experience leading components in the implementation of small to medium scale systems and solution design.
• Excellent analytical, problem solving, critical thinking, and decision‑making skills.
• Excellent oral and written communication skills, organizational skills, and presentation skills.
• Experience in documenting and communicating processes and procedures.
• Ability to work independently and collaborate closely with team members.
• Ability to prioritize a large number of requests.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Must be eligible to work in Canada.

You will stand out with

• Valid Epic certification.
• Experience working in a large healthcare organization.
• Experience developing and implementing standardized policies/procedures/protocols.
• Experience with configuring computer systems, creating reports (SQL, Crystal Reports, etc.), and/or working in a programming environment.
• Experience with quality assurance of clinical systems.
• Proficiency in English and French, oral expression (advanced level) and comprehension (advanced level).

What You Can Expect From Us

The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with world‑class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in‑house Learning and Leadership Development team to help align your goals with your career objectives.

Interested? Apply today!

If you are passionate about what you do, motivated by improving the health of the community, excited by leading‑edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an online application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.

The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact [e-mail].