Business Analyst

Solutions Fuze HR; Montreal; On-site; CAD 75,000 - 90,000; Full time

Job summary

A consulting firm in Montreal is seeking a Business Analyst to enhance business performance through data analysis and process optimization. Responsibilities include gathering insights from departments, developing performance dashboards, and implementing process enhancements. Candidates should have a bachelor's degree and at least 5 years' experience in business analysis. Strong CRM skills and proficiency in BI tools are essential.

Qualifications

• Bachelor's degree or equivalent in Business, Information Systems, Analytics, or related discipline.
• Minimum of 5 years in business analysis, data analytics, or process improvement.
• Proficiency in CRM/ERP systems and BI platforms.
• Advanced Excel skills; SQL experience is a plus.

Responsibilities

• Gather, analyze, and interpret data across multiple departments.
• Develop and maintain performance dashboards and KPI reports.
• Assess workflows to identify inefficiencies.
• Recommend and implement process enhancements.

Skills

Data analysis

Process optimization

Strategic insights

Organizational skills

Bilingual communication

Education

Bachelor’s degree in Business, Information Systems, or related field

Tools

CRM systems (NetSuite)

BI platforms (Power BI, Tableau)

Excel

Job description

Overview

Business Analyst

The Business Analyst is a key contributor to improving business performance through data analysis, process optimization, and strategic insights. This role supports leadership by delivering actionable recommendations that enhance decision-making, efficiency, and overall organizational success. Serving as a link between departments, the Business Analyst gathers and translates business and technical requirements into effective solutions that strengthen operations, boost customer satisfaction, and drive company growth.

Responsibilities

• Gather, analyze, and interpret data across multiple departments, including Sales, Marketing, Operations, Finance, Quality Control, and HR.
• Develop and maintain performance dashboards and KPI reports to monitor key business trends.
• Assess and document end-to-end workflows to identify inefficiencies and improvement opportunities.
• Recommend and implement process enhancements that reduce costs and streamline operations.
• Administer and optimize core business applications such as CRM, ERP, and BI systems.
• Act as a liaison between Sales, Marketing, Operations, Finance, QC, and HR to align goals and share insights.
• Translate business requirements into technical specifications for systems and reporting tools.
• Support change management initiatives and promote adoption of new tools and processes

Required Skills

• Bachelor’s degree (or equivalent) in Business, Information Systems, Analytics, or a related discipline.
• Minimum of 5 years of relevant experience in business analysis, data analytics, or process improvement.
• Proficiency in CRM/ERP systems (preferably NetSuite) and BI platforms (Power BI, Tableau, etc.).
• Advanced Excel skills; SQL experience is a plus.
• Strong organizational and project management abilities with experience documenting business processes.
• Proven experience managing change and driving strategic initiatives.
• Bilingual, with excellent verbal and written communication skills.
• High level of integrity and discretion when handling sensitive information.
• Solid understanding of financial, accounting, and operational principles.
• Occasional travel may be required.