Business Analyst

Insight Global; Mississauga; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading logistics firm is looking for a Business Analyst to support projects primarily in growth areas. This hybrid role in Mississauga requires interaction with technical teams to ensure clear alignment of business needs. Responsibilities include gathering requirements, collaborating with stakeholders, and translating business needs into technical specifications. The ideal candidate should have strong skills in eliciting requirements, knowledge of IT frameworks and experience with Jira, SAP S/4HANA, and AWS environments, among others. Benefits include comprehensive health insurance and a retirement plan.

Benefits

Medical, dental, and vision insurance

HSA, FSA, DCFSA account options

401k retirement account access with employer matching

Paid sick leave

Other paid time off

Qualifications

• Strong ability to elicit requirements and manage stakeholder expectations.
• Knowledge of IT frameworks and SDLC methodologies.
• Experience with Jira and ServiceNow.
• Familiarity with SAP S/4HANA and AWS environments.
• Ability to create diagrams and documentation using Microsoft tools.
• Experience with functional requirements documentation.
• Ability to work across multiple technology stacks (AWS, Java, Python exposure is helpful).

Responsibilities

• Gather, document, and validate functional requirements for multiple projects.
• Facilitate workshops and meetings with stakeholders to elicit requirements.
• Collaborate with Product Leads, Project Managers, and Developers.
• Support projects through all phases of the SDLC (Agile and Waterfall).
• Assist in testing cycles, including defect management.
• Create process diagrams, documentation, and pivot tables using Microsoft tools.
• Work on SAP change requests and coordinate with other teams.
• Translate business needs into technical specifications.

Skills

Elicit requirements

Manage stakeholder expectations

Knowledge of IT frameworks and SDLC methodologies

Jira

ServiceNow

SAP S/4HANA

AWS environments

Create diagrams and documentation using Microsoft tools

Functional requirements documentation

Work across multiple technology stacks (AWS, Java, Python)

Tools

Microsoft Office

Jira

ServiceNow

SAP S/4HANA

AWS

Job description

Insight Global is looking for a Business Analyst to join a leading Courier and Logistics customer in Mississauga. This is a hybrid role and requires the employee to be in office 3x/week.

This is a new position within the Corporate Technology team, supporting projects primarily in the growth area across multiple applications. The Business Analyst will play a key role in bridging business needs with technical teams, ensuring requirements are clear, actionable, and aligned with organizational goals.

Key Responsibilities

• Gather, document, and validate functional requirements for multiple projects.
• Facilitate workshops and meetings with stakeholders to elicit requirements and clarify objectives.
• Collaborate with Product Leads, Project Managers, QA, and Developers to ensure successful delivery.
• Support projects through all phases of the SDLC (Agile and Waterfall).
• Assist in testing cycles, including defect management and validation.
• Create process diagrams, documentation, and pivot tables using Microsoft tools.
• Work on SAP change requests (CRs) and coordinate with other teams as needed.
• Translate business needs into technical specifications for teams working in AWS, SAP S/4HANA, and other platforms.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

• Strong ability to elicit requirements and manage stakeholder expectations.
• Knowledge of IT frameworks and SDLC methodologies.
• Experience with Jira and ServiceNow.
• Familiarity with SAP S/4HANA and AWS environments.
• Ability to create diagrams and documentation using Microsoft tools.
• Experience with functional requirements documentation.
• Ability to work across multiple technology stacks (AWS, Java, Python exposure is helpful).

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.