Business Analyst

Global Technical Talent; Markham; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading staffing agency is seeking a Business Analyst for a contract position to support the migration of Small Business Banking customers to a new digital banking platform. The role involves customer support, business operations coordination, and requires strong analytical and communication skills. Candidates should have solid experience in business analysis and proficiency in MS Office. This contract is hybrid, based in Markham, ON, with a pay rate of C$35–C$40/hr.

Qualifications

• Demonstrated experience as a Business Analyst.
• Strong organizational, communication, and problem-solving abilities.
• Experience delivering results in dynamic, change-driven environments.

Responsibilities

• Support a portfolio of customers through the complete Business Central migration lifecycle.
• Maintain accurate migration details within tracking systems.
• Understand migration principles, procedures, and best practices.

Skills

Business analysis and requirements gathering

Communication and stakeholder engagement

MS Office proficiency

Tools

Salesforce

MS Office Suite

Job description

Primary Job Title:

Business Analyst

Alternate/Related Job Titles:

• Digital Banking Business Analyst
• Cash Management Migration Analyst
• Banking Systems Analyst

Location:

Markham, ON

Onsite Flexibility:

Hybrid (4 days per week onsite)

Contract Details:

• Position Type: Contract
• Contract Duration: 12+ months
• Start: As Soon As Possible
• Pay Rate: C$35–C$40/hr

Job Summary:

The Business Analyst will support the Cash Management Services (CMS) team in migrating Small Business Banking customers from Web Business Banking (WBB) to the new Business Central digital banking platform. This role involves close collaboration with product groups, onboarding teams, and customers to ensure a smooth transition. The analyst will apply strong organizational, communication, and analytical skills to support migration readiness, track progress, resolve issues, and contribute to process improvements across multiple business lines.

Key Responsibilities:

Customer Support & Migration Execution

• Support a portfolio of customers through the complete Business Central migration lifecycle.
• Monitor scope, milestones, dependencies, timelines, and migration benefits.
• Communicate risk mitigation, issue escalation, and expectations to partners and customers.
• Ensure clear, concise communication across emails, calls, and customer interactions.

Business Operations & Coordination

• Maintain accurate migration details within tracking systems.
• Ensure proper set‑ups for all Business Central configurations.
• Build and maintain strong relationships with CMS Product, Support, BBHub, BC Product Group, and other internal teams.
• Meet target migration dates and contribute to achieving overall migration goals.
• Identify process improvement opportunities and support/lead PI initiatives.

Additional Responsibilities

• Understand migration principles, procedures, and best practices.
• Recommend actionable solutions to streamline onboarding or fix migration roadblocks.
• Provide status updates, track deliverables, and manage multiple priorities in a fast‑paced environment.
• Quickly learn complex digital banking systems and support continuous change.

Required Experience:

• Demonstrated experience as a Business Analyst.
• Proficiency with MS Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong organizational, communication, and problem‑solving abilities.
• Ability to work independently and manage tight deadlines across multiple initiatives.
• Experience delivering results in dynamic, change‑driven environments.

Nice-to-Have Experience:

• Salesforce experience.
• Cash Management knowledge.
• Bilingual in English and French.
• Experience working in Canadian banking or financial services.

Required Skills:

• Business analysis and requirements gathering
• Communication and stakeholder engagement
• MS Office proficiency

Preferred Skills:

• Process improvement
• Multitasking and deadline management
• Salesforce familiarity

Additional Skills:

• Strategic thinking and tactical execution
• Ability to identify gaps and recommend solutions
• Comfort with complex systems and frequent change
• Collaboration across product, support, and onboarding teams

About the Client:

A top 10 North American bank providing comprehensive financial services across retail, commercial, wealth, and wholesale banking. Known for innovation and employee development, the organization offers opportunities to grow while supporting clients in an evolving financial landscape.

About GTT:

GTT is a minority‑owned staffing firm and a subsidiary of Chenega Corporation, a Native American‑owned company in Alaska. As a Native American‑owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 companies across banking, insurance, financial services, technology, life sciences, biotech, utility, and retail sectors throughout the U.S. and Canada. We look forward to helping you land your next great career opportunity!

Job Number: 25-28706 #LI-GTT #gttca #LI-Hybrid #gttjobs