Business Analyst

Covenant HR; Edmonton; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading government technology solutions provider is seeking a Business Analyst in Edmonton, Canada. This full-time position requires collaboration with cross-functional teams, and candidates must have SQL experience. The role focuses on managing business requirements and participating in projects involving sensitive government data, all while maintaining high customer service standards.

Qualifications

• 1–2 years of experience as a Business Analyst.
• Must be a Canadian or United States citizen.
• Nice to have: experience in SaaS environments or within the government / public sector.

Responsibilities

• Collaborate with cross-functional teams in a customer-facing environment.
• Use SQL and Jira to manage and track business requirements.
• Analyze business needs and convert them into functional requirements.

Skills

Communication skills

Customer service

Organizational skills

Documentation skills

SQL

Experience with ticketing systems

Tools

SQL

Jira

Job description

Company – Our client is a North American leader in government technology solutions, supporting municipalities and agencies with modern, efficient, and secure digital services. With a strong focus on innovation and public sector impact, they operate across multiple verticals and are known for their stability, mission-driven culture, and growth across North America.

Job Title – Business Analyst

Location – Edmonton, Canada (Fully onsite)

Role Type – Direct Hire (Full-time)

Must Have Skills

• Must be a Canadian or United States citizen
• 1–2 years of experience as a Business Analyst
• Experience with SQL
• Experience with a ticketing system (ideally Jira)
• Strong communication, customer service, organizational, and documentation skills

Responsibilities and Job Details

• Collaborate with cross-functional teams in a customer-facing environment
• Work onsite at the Edmonton office from 6 : 00 AM to 3 : 00 PM MST
• Use SQL and Jira (or similar ticketing systems) to manage and track business requirements and tasks
• Participate in projects within the “Codes and Records” vertical, involving sensitive government-related data
• Analyze business needs and convert them into functional requirements and specifications
• Support internal stakeholders by creating documentation and process improvements
• Maintain excellent customer service standards while supporting software and service delivery
• Coordinate with internal developers and QA to ensure requirement fulfillment
• Open to candidates willing to relocate at their own expense
• Nice to have: experience in SaaS environments or within the government / public sector