Business Analyst

University of Toronto; Canada; On-site; CAD 91,000 - 118,000; Full time

Job summary

A leading Canadian educational institution seeks a Business Analyst responsible for documenting business process maps and improving IT systems. Ideal candidates have a Bachelor's Degree, at least five years of relevant experience, and excellent communication skills. This role offers a full-time, term position with a pay scale starting at CAD 91,677. Applications from diverse groups are encouraged.

Qualifications

• Minimum five years experience in business process and analysis.
• Experience with ERP or CRM software systems.
• Proven ability to train users on IT systems.

Responsibilities

• Analyze and document business requirements effectively.
• Train end-users and manage IT systems.
• Collaborate with stakeholders to define system features.

Skills

Business process analysis

Communication skills

Analytical skills

Requirement elicitation

Education

Bachelor's Degree

Certificate in Business Process Management

Tools

CRM systems

Salesforce

Job description

Date Posted: 11/12/2025

Req ID: 45902

Faculty/Division: School of Management

Department: Joseph L. Rotman School of Management

Campus: St. George (Downtown Toronto)

Position Number: 00051216

About us:

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada's commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise - Here's where it changes - to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Your opportunity:

Information Technology Services is responsible for all computing hardware, operations, network infrastructure, and systems to support and enhance the School's core mission. Rotman students, faculty, and staff use up-to-date technologies to directly enhance learning, teaching, and research.

IT Services is divided into four functional groups: Customer Support, Technical Support (networks and Servers), Systems Development, and Multimedia. All groups work together to deliver efficient, adaptable, and reliable IT services.

As the Business Analyst, your primary responsibility will be to acquire information via Discovery Session with SME's and/or end-users to create/document BPM's (Business Process Maps) relating to new Software System requirements or enhancement to existing systems. You will also be responsible for divisional data quality, data acquisition practices and data entry standard.

You will collaborate in the launch, support and maintenance of core operational data and reporting services and business processes. This includes responsibility for eliciting clear, concise, non-conflicting requirements from subject matter experts who may or may not understand how technology can be used to positively transform the business process.

Your responsibilities will include:

• Analyzing and documenting business requirements, ensuring the requirements document meets the needs of the stakeholders and users
• Assessing needs and contributing to the development of business systems
• Researching, analyzing and recommending potential changes to system features; effectively communicating the analysis results to stakeholders, technical staff and management
• Writing complex specifications based on system requirements; writing test cases for user acceptance testing and leading user acceptance testing sessions
• Planning the implementation of new business system processes
• Training end-users on procedures and the use of supported IT systems
• Managing competing priorities to ensure focus and predictability of deliverables
• Keeping well-informed on current technologies, best practices and industry standards

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent education and experience. A certificate in Business Process Management and/or Business Analysis are considered an asset
• Minimum five (5) years experience working with business process and/or business analysis on large scale software systems like ERP's or CRM's
• Experience with business analysis management methodologies and techniques, including requirements analysis, flow charts, process modeling and process mapping, test design and execution
• Demonstrated experience preparing and presenting reports to internal stakeholders and training users
• Functional knowledge and experience in relational and Object database management system concepts and associated reporting tools
• Strong analytical skills, able to interpret business requirements and articulate them into models and concepts that plug into bigger scope projects
• Strong communication skills, able to present requirements, concepts and procedures; able to design and deliver training and support materials
• Self-motivated and accomplished at working with minimal supervision, while still delivering quality output within a tight timeframe

Assets (Nonessential):

• Familiarity with CRM systems, particularly Salesforce
• Six Sigma certification

To be successful in this role you will be:

• Communicator
• Goal oriented
• Patient
• Problem solver
• Self-directed
• Team player

Notes:

This is a term position from March 2026 to March 2027.

Closing Date: 12/03/2025, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Term

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 14 -- $91,677. with an annual step progression to a maximum of $117,242.

Job Category: Information Technology (IT)

Recruiter: Jen Salerno

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail].