Business Administrative Officer

N REAL PRIVATE LIMITED; Alberta; On-site; CAD 40,000 - 60,000; Full time

Job summary

A dynamic e-commerce company in Canada is seeking an individual to manage daily e-commerce operations, oversee live streaming, and provide exceptional customer support. Ideal candidates will have a bachelor's degree or relevant experience, strong communication skills in English and Mandarin, and proficiency with live streaming platforms. The role includes analysis of trends to improve service delivery and offers unique career exchange opportunities.

Benefits

Overseas Career Exchange Opportunities

Qualifications

• Familiarity with platforms like Tiktok Live, Facebook Live.
• Proficiency in using streaming software.
• Strong verbal and written communication in English and Mandarin.

Responsibilities

• Execute day-to-day operations and management of e-commerce platform.
• Prepare product listings for livestreams.
• Oversee order processing and fulfilment.
• Handle customer inquiries related to orders, shipping, and returns.
• Analyze data and generate reports for improvement.

Skills

Customer support

Live streaming management

Data analysis

Technical problem-solving

Communication in English

Communication in Mandarin

Education

Bachelor's degree in Business Administration or related field

1 year experience in customer service or live streaming

Tools

Tiktok Live

Meta Business

Jambo System

Job description

Execution of day to day operations and management of e-commerce platform.

Preparation of product listings for livestreams

Oversee order processing and fulfilment

Coordinate with warehouse or fulfillment partners to ensure timely and accurate order fulfillment

Handle customer inquiries related to orders, shipping and returns & refunds.

Handle returns, exchanges and refund requests in accordance with company policies

Provide exceptional customer support by promptly responding to customer inquiries and resolving issues.

Analyze data and generate reports to identify trends, opportunities and area for improvement.

Qualifications/Requirement:

Familiarity with platforms like Tiktok Live, Facebook Live, and others

Understanding of cameras, microphones, lighting, and other equipment used in live streaming.

Proficiency in using streaming software like Tiktok Live, Jambo System, Meta Business etc.

Bachelor's degree in Business Administration, Mass Communication,Marketing or related field. Or, proven with at least 1 year experience in customer service or experience in managing live streams or related roles.

Strong verbal and written communication in English and Mandarin to interact with the audience and manage chat effectively.

Ability to adapt to changing situations and handle unexpected issues during live streams especially when dealing with technical difficulties or difficult viewers.

Demonstrates ability to work independently and collaboratively in a fast-paced environment.

Ability to handle multiple tasks simultaneously, such as monitoring chat, managing technical aspects, and interacting with the host.

Incentives:

Overseas Career Exchange Opportunities with the Team

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